Trainee Airfreight Operator
Location: London Heathrow
Hours: Full time, 37.5 hours per week, 9:00 – 17:30 Monday to Friday
About the position:
Joining the airfreight team at London Heathrow to learn all aspects of the business, with a long term goal to cover all areas including imports and exports.
Key Tasks and Responsibilities will include:
* Be committed to excellent service quality.
* Liaising with overseas branches and internal customers
* Dealing with internal and external customers on a day to day basis.
* Liaise with all new and regular customers on all queries and issues through regular contact by telephone
* Take all incoming calls, and emails from customers for new bookings using appropriate documentation
* Ensure any special requirements or instructions are clearly specified
* Ensuring accurate accruals and cost accuracy.
* Accuracy and timelines of documentation (HAWB/MAWB/DUCR/MUCR) processing meets KPI requirements
* Review all customer booking instructions ensuring these are understood and followed
* Ensure full understanding and strict compliance to customs processes and procedures
* Accurate and timely management of all mandatory milestone data
* Understanding of the airfreight product including Incoterms
* Responding to customer booking and overseas agents requests
* Research and provide competitive quotations to both internal and external customers and follow to ensure good success rate.
* Entering HM Customs entry procedures (NES).
* Raising sales invoices accurately within agreed KPI timescales
* Developing effective relationships and negotiating with carriers and overseas agents
* Daily / weekly admin duties / Post flight Filling
* Comply with all relevant work and safety legislation, standards and organisational procedures and UK security regulation.
* Supporting on month end finance.
* To fully understand and be conversant with the standard operating procedures
About you:
The ideal candidate will be educated in Maths and English (oral and written) to GCSE, Standard Grade or equivalent; grade A-C and be able to demonstrate highly competent computer skills in all areas of Microsoft office.
* High level of accuracy with attention to detail.
* Ability to work under pressure and to tight deadlines.
* Ability to work effectively under own initiative.
* Competent in commercial IT packages including Word, Excel, E-mail
* Hard working, diligent with a flexible adaptable approach.
* Good team player.
* Good written and verbal communication skills
Salary is dependent upon qualifications and experience.
Our Values
As a Global active logistics service provider, Hellmann Worldwide logistics serves solutions for every logistical challenge. In our vision, we year and strive for a better world: A world where humankind takes care of the environment, quality of life is improved, and social equity is reality. We can only realise this world together!
At Hellmann Worldwide logistics, we look for people who live;
* Our caring spirit, which makes us stand out from the rest
* Reliability and are accountable in every situation
* Entrepreneurship by knowing the business, industries and the market
* Forward thinking and are bold to bring in new ideas to perspectives
Do you represent these values and feel like it would be the best fit? Then apply now.
If this sounds like the role for you,
Right to Work UK
In accordance with Home Office guidance successful candidates will be required to show evidence of their right to work in the UK before their commencement of employment. The successful candidate therefore must be able to demonstrate their right to work status for the UK during the recruitment process. We encourage you to review the UK Home Office guidelines ahead of submitting a job application to review whether you meet the criteria and understand the immigration fees that you would be responsible for when making a visa application.
All offers of employment are subject to a five year background check and criminal records check satisfactory to our Company.
Successful applicants will be contacted to arrange an interview. Unfortunately due to the volume of CV's we receive we are unable to reply to unsuccessful candidates at this stage. If you have not heard from us within 2-3 weeks, your application has not be successful on this occasion.
Please note should sufficient applications be received we reserve the right to close this vacancy at any time, we therefore encourage all interested applicants to apply at their earliest convenience to avoid disappointment.
We are not looking to engage with any external recruitment agencies.