Exciting opportunity for full time Practice Manager position in Hertford and Ware.
We are seeking a proactive motivated Practice Manager to join our friendly team who will bring enthusiasm and commitment to the role.
We are a well-established GP training practice that is focused on patient care, and together as a dedicated team, strive for the best to provide the highest standard of healthcare to our patients. We have a list size of 19,000 and operate from two sites following a merger in 2020.
The Practice Manager is a pivotal member of the organisation and will be expected to support the team in achieving goals and targets, using a combination of personal involvement, motivation of other staff, and delegation where appropriate.
The successful candidate will be able to demonstrate robust leadership and communication skills and have strong HR and organisational abilities.
The manager will need to ensure that the practice is financially efficient and compliant with all aspects of health and safety, employment legislation, and CQC (Care Quality Commission).
Main duties of the job
Provide leadership and management skills to enable the practice to meet its agreed aims and objectives within a profitable, efficient, safe, and effective working environment. Play a pivotal role in the effective delivery of high-quality services, ensuring the practice is safely run on a day-to-day basis incorporating good governance and a patient-focused service. Provide oversight of the financial management, resourcing, and regulatory compliance of the work of the practice.
The post holder will:
* Keep abreast of current affairs and identify potential threats and ensure all income-generating opportunities are explored and maximised.
* Contribute to practice strategy; formulate objectives and research and develop ideas for future practice development.
* Monitor and evaluate performance of the practice team against objectives; identify and manage change.
* Develop and maintain effective communication both within the practice and with relevant outside agencies.
* Assess and evaluate practice requirements and manage expansion plans.
* Assist the practice in the wider community and assist with forging links with other local practices and relevant agencies and in particular working collaboratively with PCN (Primary Care Network).
* Represent the practice at ICB meetings.
Financial Management
* Ensure that sound financial controls are consistently in place and followed.
* Manage practice budgets and seek to maximise income.
* Prepare bids for new resources.
* Oversee practice accounts; ensuring year-end figures are submitted promptly and liaise with practice accountant and partners.
* Lead the budgeting and monitoring process each year, contributing to the longer-term strategic planning.
* Work with the finance partners to monitor income and expenditure.
* Prepare and present financial plans including forecasting, monitoring information and reporting to the partners as required.
* Understand and report on the financial implications of contract and legislation changes.
Human Resources
* Overall responsibility for recruitment and retention of staff including contracts of employment and job descriptions.
* Ensure that all members of staff are legally and appropriately employed. Monitor skill-mix and deployment of staff.
* Manage staffing levels within target budgets.
* Evaluate, organise and oversee staff induction and training, and ensure that all staff are adequately trained to fulfil their role.
* Develop and implement effective staff appraisal and monitoring systems for coordinating leave and managing workload.
* Support and mentor staff, both as individuals and as team members.
* Lead on HR issues implementing effective systems for the resolution of disputes and grievances.
* Keep abreast of changes in employment legislation.
Organisational
* Oversee meeting schedules, ensuring a process is in place for the management of meetings, distribution of minutes and outcomes.
* Develop Practice protocols and procedures, review and update as required.
* Ensure the practice is compliant with Health & Safety keeping abreast of current legislation.
* Ensure that the practice has adequate business continuity plans in place.
* Manage a policy review process to ensure a regular review of policies, standards, and guidelines to keep the practice up to date with regulations and best practice.
* Detailed knowledge of the GMS contract, QOF, local contracts and PCN.
Patient Services
* Adopt a strategic approach to the development and management of patient services.
* Ensure service development and delivery is in accordance with local and national guidelines.
* Ensure that the practice complies with NHS contractual obligations in relation to patient care.
* Maintain registration policies and monitor patient turnover and capitation.
* Monitor surgery timetables, duty rotas, and holiday cover.
* Routinely monitor service delivery and assess practice performance against patient access and demand management targets.
* Provide and manage an effective in-house complaints procedure, dealing with enquiries and complaints from patients effectively and efficiently to promote patient satisfaction.
* Oversee the practice responsibilities for complaints, being a point of contact for concerns, supporting the team in responding to and coordinating the complaints process.
* Oversee the team ensuring they adhere to their individual responsibilities for identifying and reporting significant events, using a system of observation, audit and check, near miss identification, questioning, reporting and risk management.
* Coordinate patient participation meetings for patients, carers and GP practice staff who can meet to discuss practice issues and patient experience with the aim of improving or maintaining a quality service.
Confidentiality
* In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
* In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
* Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:
* Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
* Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Person Specification
Qualifications
* Evidence of a commitment to continuing professional development.
Experience
* Experience and success of communicating with and managing people.
* Experience of working in teams; able to promote teamwork and employee satisfaction.
* Excellent negotiating and conflict management skills.
* Planning skills and ability to prioritise.
* Management experience in the NHS or in practice management.
* Experience of working with regulatory bodies and preparing for inspections.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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