Job Description
We are currently recruiting for experienced Shift Managers, to help strengthen our depot operations management team. This role will be based from our Liverpool, L11 2BD Depot.
We are looking for managers who;
* Thrive working within a pressured, fast paced and time-bound environment.
* Ensuring that all relevant documentation and systems are completed accurately and in line with company and/or legislative requirements
* Working to strict KPIs (with some budgetary requirements) including Service, Cost, Productivity, Transport and Health and Safety.
* Can effectively manage and motivate their teams of drivers and/or warehouse operatives
* Are passionate about delivering a quality service
The roles we can on offer are:
Shift Managers - Dispatch
In this role you will be working closely with our self employed Owner Drivers (OD’s) and Employed Drivers, building a strong relationship with them and keeping the drivers engaged, well managed and motivated to ensure outstanding service is delivered. Other key accountabilities will be;
* Ensure depot target for Core Routes is achieved
* Ensure depot target Stops Per Route (SPR) is achieved
* Ensure company target for CITO is achieved
* Ensure Depot Clear is achieved
Shift Manager - Customer Experience
In this role your key responsibility will be to achieve depot objectives in terms of operational, compliance, financial, customer service and HR tasks and responsibilities, through the effective management of employees, maintenance of company operating standards and ISO operating procedures specific to own areas of accountability.
Other key accountabilities will be;
* Ensure company target for Premium Service is achieved
* Ensure there are zero Exceptions
* Ensure company target for Collection Service is achieved
* Ensure company target for Delivery ETAs is achieved
Shift Manager - Collections
In this role you will be working closely with our Drivers and Warehouse Operatives. You will be responsible for overseeing the accurate processing of any Collections and Returns to the Depot. You will also be dealing with any inbound customer service queries ensuring appropriate action is taken and the query is dealt with in an effective manner.
Other key accountabilities will be;
* Ensure trailer departures from Depot and customer sites leave at the designated time
* Ensure all parcels are collection scanned
* Ensure depot target for PPMHR is achieved
* Ensure company target for security searches is achieved
* Ensure all relevant systems and reports are analysed and updated in a timely manner.
Shift Manager - Sortation (Nights)
In this role you will be managing a team of warehouse operatives throughout the night making sure that they are engaged, organised and motivated, whilst they unload the lorries that arrive into the Depot in the most efficient and timely manner. Other key accountabilities will be;
* Ensure company CAD % is achieved
* Ensure depot Throughput target is achieved in line with targeted tip time
* Ensure company target for Saturations is achieved
* Achieve depot PPMH target
Qualifications
You will have experience in a fast paced operation with proven and demonstrable people management experience, involving direct accountability and responsibility for motivating and leading a high performing team, ideally within a Transport Setting. We would also expect:
* You will have strong communication skills with the ability to inspire, motivate and manage a team.
* Decisive and effective decision-making, problem resolution and time management skills.
* Demonstrate high levels of resilience, self-motivation and flexibility.
* Excellent computer skills with the ability to use Google chrome applications
* The ability to do comprehensive reporting, alongside analysis of data is a key requirement for this role.
* You will be highly vigilant to any unscrupulous activity taking swift and appropriate action.
* Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.
Additional Information
About our benefits:
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
* Holiday trading
* Enhanced maternity and paternity package
* Free life assurance of 4 x salary on joining the pension scheme
* Free onsite car parking for all employees
* Health Kiosks visiting every location
* Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
* Milestone Days off to celebrate with your family and friends
* For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.