Service Coordinator / Administrator - Packaging Equipment - MC269789
Service Coordinator / Administrator required for an international packaging equipment manufacturer based in Taplow. The successful candidate will have similar experience within service engineering administration.
Service Coordinator / Administrator - Packaging Equipment Position Overview
1. Liaising with external and internal engineers daily
2. Daily processing of Tool Replacement Forms and updating CRM
3. Despatch of replacement customer Equipment
4. Updating customer Contracts with relevant Equipment
5. Processing Daily Job Sheets
6. Processing Stock Adjustments
Processing customer tool quotations, sending quotations to customers and chasing for a response/order number.
7. Adding the customer tool information onto CRM and keeping the repair spreadsheet fully updated.
8. Processing of card payments for customer tool repairs
9. Despatching tools once repaired, and ensuring an invoice is submitted to customer.
Processing an Estimate for repair to Customers whose Rental Tools have been damaged beyond our 'fair wear and tear' policy and follow up a response/order number
10. Raise invoices for Damaged Tools once order number is received
Despatching new and additional Rental Equipment to customers
11. Creating new Rental Contracts and sending them to customers for signature via Zetadocs (auto document sending programme)
12. Arrange collection of unwanted Rental Tools
13. Booking into stock all Rental Tools which have been returned by the customer
14. Cancelling any Rental Contracts for returned rentals
15. Creating monthly rental invoices in accordance with monthly renewal report
16. Request order numbers from customers where appropriate to cover the Rental Renewal
17. Submitting rental invoices to customer via Zetadocs
18. Processing Credits and Booking in of machines/tools returned from Rental
External engineering paperwork
Record Breakdown Calls and pass comprehensive information through to the relevant External Engineers
19. Record all Service/Breakdown visits on the FROMM maintenance schedule
20. Ensure the Engineering Calendar is immediately updated
Service Coordinator / Administrator - Packaging Equipment Position Requirements
Basic Microsoft Word, Excel and Outlook skills essential
21. Microsoft CRM and Navision experience desirable but not essential
Previous experience in a similar role
Service Coordinator / Administrator - Packaging Equipment Position Remuneration
Salary likely circa £30k plus potential YE bonus (not fixed)
8:30am - 5pm
25 days holiday + banks
22. Auto enrolment pension
23. Life insurance x4 salary
24. Private medical after 2 years
25. Christmas shutdown
Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.