Desktop Services Technician Location: Milton Keynes Hours: 37.5 hours per week Flexible Working: We welcome applications from those seeking flexible hours. Salary: Up to £25,000 per annum Apprenticeships: Development opportunities are available through Apprenticeship standards Reporting To: Desktop Services Team Leader IN SHORT Milton Keynes College are looking to appoint an efficient and customer orientated IT Services Technician to provide first line user support to our staff and students. The IT Services team provide support across our 2 campuses in Milton Keynes (Chaffron Way and Bletchley). The team work to minimise disruption to user workflow by resolving reported problems immediately where possible, using their own initiative to ensure high levels of customer satisfaction. As a Desktop Services Technician you will complete device deployments and work on preventative maintenance tasks. You will also identify, investigate, and resolve technical incidents across all IT Systems. Some of these incidents will be complex, requiring varying levels of IT knowledge and understanding. You will be required to own incidents ensuring that they progressed to completion whilst keeping users informed of progress and maintaining customer satisfaction levels. MK College will treat all applicants fairly and with respect, irrespective of their background, disability, or any other individual characteristic. We particularly encourage applications from people with backgrounds which are currently under-represented within Milton Keynes College. All offers made to successful candidates are subject to satisfactory outcomes to a range of pre-employment checks including a Disclosure and Barring Service check (DBS). In addition, security clearance is required for all prison services positions up to Counter Terrorist Check (CTC) level. OUR BENEFITS 25 days annual leave, 3 additional company closure days and UK Bank Holidays (entitlement will be pro-rated for part-time employees) Generous Pension Scheme Professional development opportunities, including professional qualifications. Employee Assistance Programme (EAP) accessible 24 hours per day, 365 days per year A variety of amazing discounts with NUS Card and our reward and recognition platform Encore Employee wellbeing platform