Join to apply for the Customer Service Advisor role at PS Praktijk Seksuologie / PS Praxis fuer Sexualtherapie
Location: Dundee
Pay Rates: £13.42 to £31.27 per hour, depending on working hours.
Hours: Part Time 25 Hours
Shift Pattern Options:
1. Option 1: 4 Week working rota of 2x weeks of earlies with shifts between 06:00 to 14:30 and 2x weeks of lates between 14:30 to 23:00.
2. Option 2: 4 Week working rota of late shifts between 14:30 to 23:00.
3. Option 3: 4 Week working rota of late shifts between 12:30 to 21:00.
4. Option 4: 4 Week working rota of late and night shifts between 16:00 to 02:00.
Training will be full-time, and hours will fall between days and evenings.
Please note: No holiday/day off requests will be approved during the first 6 weeks of start date (100% attendance required for training period).
Contract: Temporary with career progression opportunities.
Start Date: 05/05/2025.
Join the UK's biggest telecoms provider, who are specialists in providing industry-leading expertise backed by innovative technology and comprehensive training.
This is a Safety Critical role and you'll be the first contact for anyone calling 999, including calls for the Police, Ambulance, Fire Rescue, Coast Guard, and Mountain Rescue. BT has been trusted to handle 999 calls for over 85 years, enabling us to remain calm, confident, and provide a reliable service in high-pressure situations.
As a Customer Service Advisor, your role is to quickly understand the nature of the call and direct them to the most appropriate emergency services. This is not an everyday call handler role; you will support individuals in their most critical time of need while balancing challenging and emotional situations. Your average call will last between 30 - 60 seconds, and you will follow a structured process while communicating clearly and calmly.
As a 999 Call Handler You Will Demonstrate:
* Successful communication and active listening skills
* Critical thinking while working under pressure to empathetically support others
* A caring nature to support individuals in their most critical time of need
* Emotional intelligence and heightened self & social awareness
* Good standards of literacy and IT skills with a diligent nature
Comprehensive training will be provided along with ongoing support from trainers, team leaders, and colleagues.
As part of the BT Voice Services community, you will have the opportunity to be multi-skilled into several areas, as BT applies their knowledge, skills, and technology to a whole range of high-volume, inbound call handling scenarios.
Rewards & Benefits:
* Attractive pay rates
* Overtime opportunities
* Career progression
* Full paid training
* Instant access to Blue Arrow training portal
* Auto enrolment in pension scheme
* 28 days paid holiday
All applications will be subject to pre-employment and referencing checks, including DBS.
So, if you're looking for a Call Centre role where you'll go home after every shift knowing that you've made a difference, then apply with us today!
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Seniority level
Not Applicable
Employment type
Part-time
Job function
Customer Service
Industries
Administrative and Support Services
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