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Drive secure IT innovation as a ServiceNow Engineer working for this high-calibre UK company.
This company provides fully assured and managed IT services to its customers with security and integrity of customer data at its core.
You will implement, configure, and optimise ServiceNow solutions, particularly in the areas of Customer Service Management (CSM) and ITIL workflows.
About the Role:
1. ServiceNow implementation and configuration: design, implement, and configure ServiceNow solutions, focusing on Customer Service Management (CSM) and ITIL workflows.
2. Solution architecture and design: collaborate with stakeholders to understand business needs and translate them into scalable technical solutions.
3. Workflow automation and optimisation: configure and optimise workflows, business rules, and other ServiceNow components to automate and streamline IT and business processes.
4. Integration and support: lead the integration of ServiceNow with other enterprise systems to ensure seamless data flow and process automation and provide ongoing user support.
About You:
1. Extensive hands-on experience with ServiceNow, focusing on CSM and ITIL workflows.
2. ServiceNow Certified System Administrator (CSA) or similar certifications.
3. Strong knowledge of ServiceNow integration (REST, SOAP, MID Server, IntegrationHub).
4. Experience with ServiceNow orchestration and automation.
5. Familiarity with XML, JSON, and web services.
6. Familiarity with version control systems (e.g., Git) and development pipelines.
Key Information:
Eligibility: Sole British Citizens Only Due to Security Clearance Requirements.
Due to the nature of work undertaken at our client's site, incumbents of these positions are required to meet special nationality rules and therefore these vacancies are only open to SOLE British Citizens. Applicants who meet this criteria will also be required to undergo security clearance vetting, if not already security cleared to a minimum SC level.
This role is a permanent position.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Engineering and Analyst
Industries
IT Services and IT Consulting and IT System Operations and Maintenance
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