Job ref: 2024-231 Job type: Permanent Location: Housing Centre, Belfast Salary: £30,296 - £33,945 Closing date: Thursday 05 Dec 2024 16:30 Please note that although this job advert is for a permanent post, offers for fixed term contracts may also be made from this file. BAND: 5 JOB PURPOSE: To assist the Resident Engagement Manager in ensuring that all residents in NIHE's Higher Risk Residential Buildings (HRRB's) are fully involved in the management of safety within their HRRB through continuous engagement and fully aware of their role and personal responsibilities in order to maintain this as a "safe place to live in". REQUIREMENTS: 1. i) Hold a degree or equivalent Level 6 qualification PLUS 1 year's relevant experience in a customer support environment OR ii) BTEC Higher or equivalent Level 5 qualification PLUS 2 years' relevant experience in a customer support environment OR iii) Can demonstrate equivalent continuing professional development or experiential learning and at least 3 years' relevant experience in a customer support environment. (Please include dates) APPLICATION PROCESS Application should be made using the on-line application form. Instructionson how to complete the on-line form appears once the form has been accessed. Make sure you follow these instructions. LATE APPLICATIONS WILL NOT BE ACCEPTED EVEN IF DELAYED DUE TO TECHNICAL REASONS. PLEASE NOTE THAT IF YOU ARE LOCKED OUT OF YOUR GETGOT ACCOUNT IT WILL TAKE A MINIMUM OF 10 MINUTES TO RESET YOUR PASSWORD. IF AN APPLICATION IS LATE BECAUSE OF THIS IT WILL NOT BE ACCEPTED. It is the responsibility of each candidate to ensure that all such information is provided. Candidates who fail to provide sufficient information on which a panel might determine their eligibility for the post will not be shortlisted. The Housing Executive is an equal opportunities employer. We particularly welcome applications from members of the Protestant community who are currently under represented in parts of our workforce. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.