Position: IT Support Analyst Salary: Up to £32,000 DOE Hours: Full-time, 37 hours per week (52 weeks per year) Location: Gloucester (Hybrid Working) My client who has been through some exiting growth over the past 12 months is again looking for an IT Support Analyst to join our team, providing high-quality IT services and 2nd line support to stakeholders across the organisation. This is a great opportunity for someone to come in and expand their career within a varied setting with further training and career development as a standard. About the Role As an IT Support Analyst, you will play a crucial role in maintaining and developing IT systems, services, and infrastructure. Working closely with senior IT colleagues, you’ll provide essential support, training, and guidance to stakeholders, ensuring seamless IT operations and contributing to the organisation’s success. Key Responsibilities IT Support: Provide 2nd line support, manage incidents, and ensure access to IT resources for stakeholders. Asset Management: Maintain and deploy IT hardware and software, ensuring accurate asset records. Collaboration: Work with the IT Services team to develop and enhance IT services, sharing knowledge and supporting training initiatives. Training: Deliver training and CPD sessions for stakeholders, fostering IT knowledge across the organisation. Systems Administration: Assist with managing IT systems, including cloud and on-premise solutions, VOIP, CCTV, and safeguarding systems. Innovation: Stay informed about developments in IT and contribute to identifying technologies that enhance organisational performance. Experience Required Proven experience in 1st or 2nd Line Support role, ideally within an educational setting. Strong knowledge of IT systems, including Windows Server, Active Directory, Microsoft 365 and networking protocols. Familiarity with cloud technologies (e.g., Microsoft Azure, Google Workspace) and virtualisation platforms. Experience with IT security practices, including firewalls, antivirus, and backup solutions. Excellent troubleshooting and problem-solving skills, with the ability to resolve issues efficiently. Strong communication skills and the ability to explain technical information to non-technical users. Experience with managing service desk systems and ticketing tools. A proactive, customer-focused attitude with the ability to work under pressure. Relevant IT qualifications (e.g., CompTIA A, Microsoft certifications) are desirable. Why Join Us? Flexibility: Enjoy a mix of on-site and remote working (1 day per week, subject to business needs). Holidays: 25.5 days annual leave, increasing to 30.5 days after five years of service. Development: Opportunities for professional growth and training to support your career progression. Additional Information The role requires travel between sites, so a full driving licence and access to your own vehicle are essential. You’ll also need to live within a commutable distance for emergency site attendance when working remotely. If you’re passionate about IT and ready to make a positive impact, we’d love to hear from you. Recruiter: Callum Thompson