Summary
As an IT Technician Apprentice, you will gain hands-on experience in IT support and cybersecurity, contributing to the efficiency and security of Schneider Electric’s digital operations while developing essential skills.
Wage
£20,000 a year
Performance Bonus Scheme
Training course
IT solutions technician (level 3)
Hours
Monday to Friday, working hours to be confirmed.
37 hours 30 minutes a week
Possible start date
Monday 8 September
Duration
1 year 4 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* IT Support: Provide IT support for PC issues faced by employees.
* Cybersecurity Assistance: Assist in addressing known cybersecurity threats.
* PC Configuration: Configure PCs in Operational Technology (OT) with Schneider Electric's image and security protocols.
* Desktop Support: Offer basic desktop support.
* Networking Support: Support networking aspects within operations.
* IT Troubleshooting: Troubleshoot and resolve IT technical issues.
Where you’ll work
Schneider Electric
401 Southway Drive
Plymouth
PL6 6QT
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
TECHNICAL PROFESSIONALS LIMITED
Your training course
IT solutions technician (level 3)
Equal to A level
Course contents
* Work at any stage of the solution lifecycle.
* Interpret client requirements.
* Prioritise tasks to work within agreed project plans.
* Ensure resources are used efficiently and responsibly.
* Design solutions to meet client and business requirements.
* Identify technical solutions using creative and critical thinking.
* Install hardware or software, either physically or virtually.
* Search and use different types of data or information sources.
* Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
* Deploy and implement solutions, supporting change management practices.
* Create and maintain documentation in accordance with best practice and organisational requirements.
* Support multiple contemporary or legacy solutions to required levels of service.
* Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
* Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
* Apply continuous professional development CPD to support their own learning, business needs and technical developments.
* Work at any stage of the solution lifecycle.
* Interpret client requirements.
* Prioritise tasks to work within agreed project plans.
* Ensure resources are used efficiently and responsibly.
* Design solutions to meet client and business requirements.
* Identify technical solutions using creative and critical thinking.
* Install hardware or software, either physically or virtually.
* Search and use different types of data or information sources.
* Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
* Deploy and implement solutions, supporting change management practices.
* Create and maintain documentation in accordance with best practice and organisational requirements.
* Support multiple contemporary or legacy solutions to required levels of service.
* Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
* Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
* Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Your training plan
During your apprenticeship, you will receive two types of training.
On-the-job training will be delivered by Schneider Electric, your employer. You’ll receive training and supervision to help you perform your role. This will include skills and knowledge that are outside of the apprenticeship but necessary for the job. In addition to ‘on-the-job’ training, they will support you in other ways to ensure your success. Types of support will include:
* A comprehensive induction.
* Mentoring or regular one-to-one guidance.
* Social enrichment and networking opportunities.
* Performance reviews.
* Mental health and wellbeing support.
* Feedback opportunities.
Off-the-job training will be provided by a carefully selected training provider during your normal working hours. You will spend at least 20% of your working hours (approximately 6 hours per week) completing ‘off-the-job’ training. This is protected time and a requirement for apprenticeship delivery. This training will teach you the knowledge, skills, and behaviours outlined in the apprenticeship standard, enabling you to achieve occupational competence.
Requirements
Essential qualifications
GCSE in:
* 5 GCSEs including Maths, English, and STEM related (grade Grade 4/C or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Problem solving skills
* Analytical skills
* Team working
* Non judgemental
Other requirements
All applicants must have a permanent right to work in the UK, as Schneider Electric is unable to offer visa sponsorship for this role.