Position: Direct Sales Executive
Contract Type: Permanent / Full-time
Location: Ryton on Dunsmore, Coventry - hybrid working 3 days in the office
Why choose DHL eCommerce UK?
Want to work for one of the UK’s best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2024 and achieved Top Employer accreditation for the 4th year running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare, pension, enhanced family leave, childcare discounts, employee assistance programme and more!
About the role:
As the Direct Sale Executive, you will be responsible for a portfolio of customers providing general account management expertise, holding review meetings, monitoring service performance, and ensuring customer satisfaction and contractual requirements are met. The other half of the role is to successfully win new business and achieve your monthly New Business target through generating leads for new business opportunities within the SME business sector, validating leads to ensure time is invested only on credible and true leads.
Responsibilities:
* Market mapping activities to identify potential new business opportunities, decision makers, and requirements for informed decision making.
* Be a product expert, answering customer questions relating to product specifications and pricing.
* Confidently explain and negotiate our commercial offering.
* Accurately and efficiently collate and record customer information into our CRM tool.
* Consistently onboard new clients by maintaining a pipeline of prospect customers.
* Organise and hold meetings with customers to proactively drive sales.
* Maintain an excellent working knowledge of all DHL products and services and keep current on industry developments.
The ideal candidate will have:
* Previous experience in a sales position or call-centre environment.
* Motivation by meeting targets and achieving high performance.
* Excellent communication skills, both verbal and written.
* The ability to work with data provided and utilise it to make informed decisions and identify potential business leads.
What about career development?
We take every employee’s career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone’s voice is heard, allowing you to shape your future career path at DHL eCommerce UK.
What will you need to do next?
If you meet the requirements for this role and are looking for your next career move, submit your application along with an up-to-date CV.
Our approach to Diversity and Inclusion
As a global company, we see the diversity of our employees as a genuine strength. We are committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We ensure that all our resourcing activities are fair, transparent, and consistent across the UK.
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