Job summary University Hospitals Birmingham NHS Foundation Trust use third party Homecare Providers to deliver hospital prescribed medications and associated care direct to patients homes. We are looking for a reliable, self-motivated and enthusiastic applicant to join our office based team who act as the central point of contact between Homecare Providers and clinical teams across the entire Trust. Working with a wide variety of stakeholders we facilitate the flow of information which is essential for the timely, safe and efficient provision of patient focused Homecare Medicines Services. In this role you will be required to assist clinical teams with their queries and ensure that all expenditure on Homecare Medicines Services is complaint with the Trusts Standing Financial Instructions. Prior experience working in a Homecare Team is desirable, but not essential. The ideal candidate must have experience working in an office based environment, be I.T. literate, willing to learn and be able to combine speed with attention to detail. The position is based in the Heritage Building at the Queen Elizabeth Hospital, but occasional travel to other sites may be required. Main duties of the job The post holder will assist in the day-to-day running of the Homecare Hub: Liaising with clinical teams to ensure Homecare prescriptions are made available in a timely manner. Raising purchase orders for Homecare prescriptions. Sending prescriptions to homecare providers. Receipting orders and clearing invoices for payment. Monitoring the shared e-mail inbox and responding to e-mails. Maintaining accurate and up to date records. Answering the phone and resolving/escalating queries as appropriate. Assisting in the investigation and resolution of complaints and incidents. Respecting and maintaining patient confidentiality at all times. Providing general administrative support to the department About us We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this. Our commitment to our staff is to create the best place for them to work, and we are dedicated to: Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives. UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work. University Hospitals Birmingham is a Smoke-Free premises hospital. Date posted 21 February 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year Contract Permanent Working pattern Full-time, Flexible working Reference number 304-1091771 Job locations Queen Elizabeth Hospital Mindelsohn Way Birmingham West Midlands B15 2TH Job description Job responsibilities Please Note : For a detailed job description for this vacancy, please see attached Job Description Job description Job responsibilities Please Note : For a detailed job description for this vacancy, please see attached Job Description Person Specification Qualifications Essential GCSEs - English and Maths (minimum Grade C) or equivalent experience Experience Essential Experience working in an office environment. Patient focused customer care experience. Full understanding of Information Governance and Patient Confidentiality. Understanding of stock control systems. Knowledge of code of practice/customer care. Additional Criteria Essential Excellent Customer Care skills. Excellent Communication skills verbal, written and electronic. Professional telephone skills / manner. Good numeracy skills. Demonstrates ability to maintain speed and accuracy of data entry under pressure. Demonstrates ability to work to set procedures. Ability to prioritise workload. Demonstrates ability to recognise professional and personal limitations referring to appropriate person when necessary. Able to maintain confidentiality of information. Demonstrates ability to prioritise and organise daily tasks using own initiative. Person Specification Qualifications Essential GCSEs - English and Maths (minimum Grade C) or equivalent experience Experience Essential Experience working in an office environment. Patient focused customer care experience. Full understanding of Information Governance and Patient Confidentiality. Understanding of stock control systems. Knowledge of code of practice/customer care. Additional Criteria Essential Excellent Customer Care skills. Excellent Communication skills verbal, written and electronic. Professional telephone skills / manner. Good numeracy skills. Demonstrates ability to maintain speed and accuracy of data entry under pressure. Demonstrates ability to work to set procedures. Ability to prioritise workload. Demonstrates ability to recognise professional and personal limitations referring to appropriate person when necessary. Able to maintain confidentiality of information. Demonstrates ability to prioritise and organise daily tasks using own initiative. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name University Hospitals Birmingham NHS Foundation Trust Address Queen Elizabeth Hospital Mindelsohn Way Birmingham West Midlands B15 2TH Employer's website https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)