Manage an allocation of low value claims. Understand Insurance Industry and claims handling. Take Individual Ownership whilst also working as a team to monitor Key Client Outcomes and taking appropriate action as required, to deliver pre-defined service standards. Compliant with all aspects of the WTW financial processes. Adherence of reserving process within given authority. Deal with day-to-day client queries competently, and in line with WTW values. Understand and comply with the audit process. Support and Contribute to the Continuous Improvement Forum. A minimum of GCSE’s in Maths and English at Level 4 and above Experience in a similar role advantageous but not essential. Excellent customer service skills Strong organizational abilities and flexibility to work in a performance-driven environment managing multiple deliverables. Proficiency in Microsoft Office and strong experience with applicant tracking systems.