Customer Services Manager
Location: Oxford
Salary: £35,000 - £38,000 DOE
Are you an experienced customer service professional with a passion for delivering an exceptional experience to high-net-worth individuals (HNWIs) and their families? A prestigious international education provider is seeking an outstanding Customer Services Manager to lead a dedicated team in providing seamless, high-end support for discerning students attending our elite summer programmes.
About the Role
As Customer Services Manager, you will play a pivotal role in ensuring every student and their family receives impeccable service from enrollment to departure. You will lead a high-performing team dedicated to maintaining our reputation for excellence, discretion, and personalised care.
Key Responsibilities:
Lead & Develop the Customer Services Team – Recruit, train, and manage a team that delivers white-glove service to HNW clients.
Bespoke Client Communication – Act as the primary point of contact, offering proactive, tailored support to international families and their representatives.
High-Level Issue Resolution – Swiftly and diplomatically manage concerns, ensuring solutions exceed expectations.
VIP Student Onboarding & Care – Oversee the collection and secure handling of vital student information to ensure a seamless experience.
Exclusive Client Engagement & Feedback – Organise focus groups with HNW families to refine services and up...