Company Description
The Raffles London
Raffles London at The OWO and The OWO Residences by Raffles operates a 120 room and suites flagship hotel at the iconic Old War Office building along with a collection of 85 exceptional branded residences at this landmark destination on Whitehall, including 12 distinct restaurants and bars including our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness, and a 600 seated-capacity grand ballroom.
Raffles London at The OWO is home to three unique dining experiences created by Mauro Colagreco, the acclaimed chef behind Mirazur on the Côte d'Azur, which was awarded the illustrious title of Best Restaurant at The World’s 50 Best Restaurants 2019. He is also the first chef to be appointed as the UNESCO Ambassador for biodiversity, which will see Mauro continue his work promoting an awareness of the impact that food choices have on ecosystems. At Raffles London, Colagreco offers three dining experiences: Mauro Colagreco at Raffles London at The OWO, Saison and Mauro’s Table.
Job Description
Scope Of Position
The Commis Waiter will be working alongside chef de ranges on the floor supporting them during service with food pick up, table service, clearing tables, station refills, and drink service. The Commis Waiter will also be responsible for polishing and maintenance of glassware and crockery, maintaining a neat and tidy back of house, and working closely with the back of house team to ensure that there are always clean plates and flatware for each table, along with supporting the barista and hosts when required.
Responsibilities
Operation
1. Knowledge of menu and all products served within Mauro Colagreco Restaurants.
2. Deliver food orders from the kitchen to customers’ tables rapidly and accurately with an explanation of each dish for the guest.
3. Act as the contact point between Front of the House and Back of the House staff.
4. Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils, and napkins.
5. Explain the dishes to the guest with knowledge and in a professional manner.
6. Check in with customers and take additional orders or refill water, as needed and requested by senior colleagues.
7. Responsible for serving food orders and removing used dishes and utensils.
8. Ensure food is served in accordance with safety standards.
9. Inform restaurant staff about customers’ feedback or requests.
10. Commit to best possible sustainable practices daily in terms of waste management and purchasing.
11. Additional responsibilities in the absence of a line manager or senior employee.
12. Perform other duties as required or assigned including working in a different department or restaurant than usually assigned.
Health and Safety
1. Ensure that all potential and real hazards are reported immediately and rectified.
2. Be fully conversant with all departmental Fire, Emergency, and Bomb procedures.
3. Ensure the safety of the persons and the property of all within the premises by strict adherence to existing laws, statutes, and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defense against them.
4. Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
Qualifications
Essential
1. Ability to communicate clearly and efficiently in English, both verbal and written.
2. Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
3. Proven track record of surprising and delighting guests.
4. Detail-oriented and able to work within a team.
5. Flexibility to respond to a range of different work situations.
6. Works well within a team environment.
7. A proven track record and ability to provide high levels of service under pressure.
8. Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
Desirable
1. Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
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