Job Responsibilities - Provide leadership and guidance to team members to achieve performance targets. - Monitor and evaluate team performance, providing regular feedback and coaching. - Collaborate with other departments to ensure seamless workflow and quality service delivery. - Identify and resolve operational issues and guest concerns promptly. - Promote a positive and inclusive team culture, fostering associate engagement and development. - Ensure compliance with company policies, procedures, and safety standards. - Prepare and present regular reports on team performance and key metrics. - Perform other operational duties as assigned by your manager Critical Skills & Experience Requirements - High school diploma or equivalent work experience. - Proven experience in a leadership or supervisory role. - Excellent communication, interpersonal, and problem-solving skills. - Strong organizational and time-management abilities. - Ability to motivate and inspire a diverse team to achieve goals. - Proficiency in relevant software and tools. - Knowledge of industry-specific regulations and best practices. - Availabilit to work varied shifts, including evenings, weekends and holidays - Ability to stand and walk for long periods of time including maneuvering up and down stairs