Job Description
TPS Centre Manager
Who are TPS?
TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, ŠKODA, Volkswagen passenger cars and Commercial Vehicles. TPS has a national network of TPS Centres with a 1,500-strong workforce and a management team that prides itself on creating a motivating and inclusive workplace where employees are recognized, rewarded, and encouraged to pursue Learning and Development.
Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide.
What will you be doing?
As Centre Manager, you will be responsible for leading, managing, and motivating your TPS team to deliver and achieve the business plans and objectives of the Centre, ensuring excellence in customer service, developing strategic plans, and ensuring all processes are in place for a successful TPS Centre.
* Ensure that the Centre targets and business objectives are achieved.
* Translate overall sales targets into departmental targets and, with first line management, set challenging but achievable goals.
* Ensure the team is motivated, recognized, and incentivized.
* Create Personal Development Plans, monitor progress, and provide developmental or corrective support where required.
* Create a Manpower Plan for your centre and implement a succession plan.
* Create and maintain a customer-centric culture in the business.
* Maintain a high level of customer satisfaction via the team.
* Work within the identified sales strategy to increase sales revenues and implement sales plans.
* Regularly monitor business performance, identify opportunities for improvement, and take action for any deviations.
* Analyze internal and external market data to understand potential sales opportunities.
* Work to achieve agreed business plan and budget – controlling costs within agreed parameters including Gross Margin levels.
* Ensure compliance with business standards and processes, financial, legal, and ethical guidelines (including Warranty).
* Maintain effective relationships with all stakeholders and ensure the overall security of the stock and premises.
Required Skills
What are we looking for?
* Proven ability or aptitude for leading and motivating a team to achieve business targets in a B2B environment.
* A passion for providing a great customer service experience and the automotive industry.
* Ability to communicate effectively and build strong relationships with key stakeholders.
* Experience in devising strategies and implementing plans.
* Exceptional customer service skills.
* Ability to plan strategies and activities to grow and develop a business.
* Sales-focused and results-oriented.
* High degree of IT literacy and proficient in MS Office.
* Management experience.
About The Company
What we can offer you:
At TPS, we want to take you on a journey and provide a genuine platform to excel and achieve your career objectives. We are committed to attracting and developing our people and take great pride in the Learning and Development pathways Volkswagen Group has put in place to ensure personal growth and career success. We retain our people by offering a motivating and inclusive workplace where talent is recognized and rewarded. We are committed to promoting Inclusion for All, believing that diversity plays an important role in our business success.
Please note we can only accept applications from candidates who are eligible to work in the UK without Sponsorship. Verification of your Right to Work in the UK should be included with your application.
MSXI working on behalf of TPS, part of the Volkswagen Group.
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