Job Description
Customer Success Manager – PropTech SaaS
Location: London (Hybrid: 2 days in-office, 3 days remote)
Salary: £45,000 - £50,000
Join a Leading PropTech Innovator!
Are you a proactive and customer-focused professional looking to make an impact in the fast-growing PropTech sector? This is your chance to join a market-leading SaaS company that’s transforming the property industry. As a Customer Success Manager, you’ll play a key role in helping property businesses get the most out of cutting-edge technology, ensuring they achieve their goals and drive long-term success.
What You’ll Be Doing:
1. Own the Customer Journey – Guide clients through onboarding, training, and ongoing support, ensuring they get maximum value from the platform.
2. Be a Strategic Partner – Proactively engage with clients, understand their business needs, and provide tailored solutions to help them thrive.
3. Drive Retention & Growth – Identify opportunities to expand client accounts, introduce new features, and increase product adoption.
4. Advocate for Customers – Be the voice of the customer within the company, ensuring feedback contributes to continuous improve...