End Date Friday 28 June 2024 Salary Range £68,202 - £75,780 We support flexible working - click here for more information on flexible working options Flexible Working Options Hybrid Working Summary. Job Description JOB TITLE: Infrastructure Engineer SALARY: £66,861 - £74,290 LOCATION(S): Dundee / Edinburgh HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week currently, or 40% of our time, at our Dundee /Edinburgh office. Our team We're on a journey to build the bank of the future, and we need your help We've an exciting opportunity for you to join our team as an Infrastructure Engineer and play a leading role in helping to grow our Wealth and Pensions business. You'd be helping us bring together the strengths of Lloyds Banking Group with one of the UK's fastest growing financial services businesses and one of the leading retirement solutions providers in the UK - Embark Group. We're looking to bring a keen focus to our wealth and investment product offerings to help our customers achieve their financial goals. Through our acquisition of Embark, we'll seek to improve how we serve and support our customers through modern. Core purpose of the role In your role as an Azure Engineer, within the infrastructure team, you will lead in the management and deployment of Microsoft based server and cloud solutions for the group. You will be responsible for the design and maintenance of new technology as well as providing 3rd line support for existing systems and related technology. Working within the Infrastructure team you will need to keep up-to-date with the latest in Azure cloud based technology and provide design guidance to ensure a process of continual improvement. What you'll be involved in: Specialist in Azure architecture, products and services. Responsible for the design and delivery of new Azure infrastructure, on premise and hybrid solutions. Management of the Hybrid cloud infrastructure including servers, storage, security and virtualization Delivery of proactive continual improvement through technical assessment including business risk, resilience, capacity and availability of services hosted within the environment. Providing solid documentation of systems and architecture, design, configuration and testing evidence. Providing solution designs, costings and basic project management for the duration of any implementation Providing technical leadership and guidance to peers within your areas of expertise. Management of desktop builds/images where integration with server infrastructure is required. Ownership of technical Backup, DR (Disaster Recovery) and Business Continuity for all server based solutions. Providing support for complex queries relating to infrastructure issues Troubleshooting and issue ownership for complex issues within your areas of expertise. Liaising with 1st line and 3rd party suppliers to ensure a speedy and positive resolution for customers Providing regular updates on any assigned issues and providing escalation where service levels are at risk. Prioritisation of tasks, requests and incidents in accordance with agreed service levels Producing and presenting recommendations relating to the resolution of calls and improvement of the IT service Ensuring infrastructure components are correctly registered and tracked with the asset and configuration management database. Control of key system configuration parameters Keeping application software levels and patches up to date Maintenance of test and development environments (non Devops) Essential skills and experience: Experienced in the design and implementation of MS Azure based services including ADFS, Virtualisation, SaaS and PaaS Experience of the implementation and management of resilient services including load balancing, availability sets, geo-redundancy, Azure system updates Experience of Azure DR and backup solutions Experience of Office365 interoperability preferably to an SME level. Proven experience of managing on-premise and hybrid server solutions Experience of deploying and/or integrating PC based technologies within Windows (e.g. Direct Access, Bitlocker) Analytical and problem-solving skills. Log Analytics experience. Ability to interpret and analyse data. Ability to multi task and work to meet deadlines under pressure, maintaining attention to detail. Exceptionally proactive nature, with the ability to innovate and challenge in support of the business model we are operating. Clear communication skills and exceptional attention to detail. Ideally will have ITIL Foundation Level or above Experience in a Financial Services business is highly desirable. Strong communication skills. Why Lloyds Banking Group Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. If you'd like reasonable adjustments to be made to the recruitment process, just let us know. If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.