Atherstone, Birmingham South West, Bury St Edmunds, Cambridge, Cannock, Chelmsley Wood, Chesterfield Markham House, Coventry Cofa Court, Cromer, Derby City, Ely, Erdington, Evesham High Street, Felixstowe, Handsworth, Hereford, Ipswich, Kings Lynn, Leamington Spa, Leicester Wellington St, Leominster, Long Eaton, Lowestoft, Newcastle Under Lyme, Newmarket, Northampton, Norwich, Nottingham Central, Nuneaton, Peterborough, Retford, Ross On Wye, Shrewsbury, Sparkhill, Stratford Upon Avon Wood Street, Telford House, Washwood Heath, Whitchurch, Wisbech, Worcester
Job Summary
This campaign has roles available in several locations. Whilst you are able to select up to 5 location preferences, this is not mandatory and you should not choose any locations you are not prepared to travel or re-locate to at your own expense. Candidates who are made an offer for any of locations they have expressed a preference for and decline or are unable to take up post within a reasonable timeframe will be withdrawn from the campaign.
Please note that these vacancies are not currently eligible for new applications for Visa Sponsorship on the Skilled Worker route, for any candidates who do not currently have permission to be in the UK as a Skilled Worker where they were sponsored before 4 April 2024, even if relying on tradeable points (including the new entrant tradeable points option) as they do not satisfy the minimum salary hourly rate requirement. This information is offered as guidance only, and we recommend that applicants seek specialist advice on their eligibility for Visa Sponsorship (if applicable) when considering whether to apply for any role.
About The Job
The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. We are the UK's biggest public service department and administer the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers.
DWP is committed to being an equal opportunities employer and we aspire to being the most inclusive employer in the United Kingdom.
The Work Coach role is rewarding, varied and complex and no two days will be the same as you will be dealing with different customers face to face and their specific support needs each day.
If you’re looking for a career that makes a clear and positive difference to people’s lives, then a DWP Executive Officer role may be an ideal for you!
Job Description
As a Work Coach you hold a vital role in the Department, helping individuals and their families towards financial independence through work and enabling them to claim the support they need as they progress.
Work Coaches are customer-focused, dedicated individuals and able to deliver exceptional service with empathy and compassion to people who need their support.
As a Work Coach, you will use sound judgement to help people through some difficult, challenging times in their lives, and your tailored coaching can make a huge difference to their ability to find, stay in, and progress in a job.
Key Accountabilities
The Work Coach role is wide-ranging and diverse. You will be working with customers, employers and colleagues through a combination of face to face, digital and telephone contact on a daily basis. Some of the main activities are set out below:
* Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
* Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
* Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services.
* Building positive relationships with customers that encourages, motivates, and builds trust.
* Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
* Making timely decisions, based on customer needs, and referring them to appropriate help and support.
* Be accountable for performance and management of your caseload.
What We Are Looking For
* Effective communication skills both verbally and in writing to a wide range of diverse customers.
* The ability to understand complex information and give clear explanations to the customer.
* You will be able to coach customers to improve their movement into work.
* You must be able to navigate a range of computer systems to action tasks as well as coach customers to be confident using digital work search tools.
* You’ll also be required to handle telephony queries and have the ability to manage difficult situations where required in a calm and professional manner.
Behaviours
We'll assess you against these behaviours during the selection process:
* Communicating and Influencing
* Managing a Quality Service
* Making Effective Decisions
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Ability.
Stage 1- Apply
Please complete the application form and write up to 500 words providing examples of how things you have done in the past and your skills and experience help you demonstrate the Success Profiles behaviour Communicating and Influencing (Executive Officer (EO) grade).
A NOTE ON ANONYMISATION
DWP operates an anonymised recruitment process, you should remove any personal details that could be used to identify you. This relates to name and contact details which might usually appear on your Personal Statement. Failure to do so will result in your application being withdrawn.
The Evidence You Provide Must Relate To Your Own Experiences. If Evidence Of Plagiarism, Or Sharing Of Questions, Information Or Answers Throughout Any Part Of The Selection Process Is Found, Your Application Will Be Withdrawn. Examples Of Plagiarism Can Include
* Presenting the work, ideas and experience of others as your own.
* Copying content from an online/published source.
* Using forms of Artificial Intelligence to produce application content which you present as your own.
Further Information
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.
The ‘Great Place to Work for Veterans scheme’ makes it easier for veterans to join the Civil Service. For further information please go to the Civil Service Making the Civil Service a Great Place to Work for Veterans - GOV.UK (www.gov.uk) If you wish to be considered for inclusion in this scheme please tick this box when applying.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. For further information please go to the Civil Service Prison Leaver recruitment page on GOV.UK. #J-18808-Ljbffr