Credit Control Manager
Based in Twickenham
Salary: £30,000-36,000, per annum DOE
Full time permanent office-based role
We have immediate vacancy for one of our clients, an organisation based in the Twickenham area. Working as part of their Credit control team, you will be responsible for helping to develop and then execute 1st class effective and efficient processes and procedures for all Credit Control interactions with our customers and the administration tasks these result in.
Role and responsibilities
1. Managing, and when appropriate, assisting with day-to-day tasks in the Credit Control team, inclusive of telephony engagement with customers. Ensure the staff working in the Credit Control team are well-directed with clear guidelines to their own job responsibilities, and provided with full support in achieving these, in terms of communication, training and the organisation of their administrative workload.
2. Regularly review the performance of the team, through completing 1-2-1s, conducting coaching via 'desktop reviews’, occasional call monitoring and quality feedback. Establish team KPIs, collect and assess metrics to identify areas for improvement and inform tactical decisions.
3. Work with the wider organisation to ensure unnecessary debt and subsequent cash loss to the business is minimized.
4. Continuously assess a...