IT Field Operations Manager- Richmond- £55,000-£60,000
The IT Field Operations Manager requires a blend of technical expertise, leadership skills and the ability to improve operating standards. The successful candidate will be capable of managing field and remote engineers, and have experience leading projects with minimal oversight.
Responsibilities:
* Lead, train, and supervise a team of senior/3rd line field engineers and remote engineers.
* Design and enforce robust processes for team performance, training, and documentation.
* Conduct regular one-to-ones, providing actionable feedback and setting clear goals.
* Act as the top technical escalation point for complex third-line issues.
* Manage critical infrastructure, including Windows Servers (), Microsoft 365, Azure AD, and advanced networking (VLANs, DNS, Firewalls).
* Ensure compliance with Cyber Essentials, GDPR, and other regulatory standards.
* Oversee major IT projects, including infrastructure upgrades and system migrations.
* Perform site surveys and pre-sales consultations with clients.
* Address documentation gaps, ensuring all processes and systems are thoroughly documented.
* Build and maintain relationships with clients, acting as a trusted advisor for technical solutions.
* Participate in technical client meetings and support pre-sales activities.
Skills/Experience:
1. At least 7-10 years in IT, including...