Job Description
CitrusAd provides e-commerce retailers with a SaaS digital advertising platform that unleashes the potential of an online shelf space. Through its white-label Retail Media Platform, CitrusAd empowers retailers to monetize their site traffic using personalized advertisement solutions including Sponsored Product listings, Responsive Display Banners, Email advertising, Branded Landing pages, and much more.
Retailer Relationship:
1. Provide world class service to our retail partners, manage the day-to-day communication and collaboration with external brands/suppliers and internal cross-functional team members.
2. Establish and communicate timelines of deliverables and creative production scope (if applicable) with suppliers and brand teams.
3. Present the platform through succinct and efficient demos as and when required.
Supporting Ongoing Client Success
1. Integrate with the retailer's internal team to become an integral part of the growth of the partnership.
2. Run Quarterly Business Reviews to discuss success, areas for growth and revenue opportunities.
3. Create best practice guidelines, support and train internal teams and ensure that the retailer has all the resources required to grow.
Overall, the Client Success Director (CSD) is better understood as being adept in all areas of the retailer partnership. We empower our staff to manage all aspects of their retailer relationships, from training internal teams to understand the benefits of our platform, making recommendations including the trading and e-commerce sales divisions, through to helping support suppliers get the best out of the Citrus platform. Working closely with our CIE's to ensure communication is shared amongst the business and targets met. The CSD is supported by the company leads in the various cross-functional departments; however, it is imperative that the CSD has the capability to action forward necessary tasks on demand and lead the account growth.
Qualifications
About you: We are looking for a Client Success Director who has the following skills, knowledge, and experience:
1. Strong retail media, e-commerce and digital knowledge
2. 5+ years Previous experience within supplier/retailer sector
3. Excellent interpersonal communication skills
4. Solution oriented mindset
5. Excellent presentation and influencing skills
6. Has a "can-do" attitude
7. Efficient time management skills
8. Strong organizational skills
9. Ability to work in a team environment
It would be great if you also have:
1. 5+ years of Account/Client Management experience
2. Digital Media experience
3. Supplier Media experience
4. Previous experience using the CitrusAd technology
5. Negotiation Skills
Additional Information
Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together—for our clients, for consumers and for our community.
Great People Deserve Great Benefits
We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career.
We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.
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