Join Ofwats Corporate Enablers as a IT Service Manager Office Location: Birmingham (B5 4UA) with hybrid working About Us We are Ofwat, the Water Services Regulation Authority, a non-ministerial government department responsible for regulating the water sector in England and Wales. Our work has genuine significance no other organisation does the work we do. Its unique and meaningful: keeping our water flowing; ensuring water bills dont cost a penny more than needed; holding water companies to account. Come and work at the source of everyday life. The Role The role sits within the Corporate Enablers directorate, alongside other vital core functions including Finance, HR, Procurement and Facilities. Our?teams work across the organisation to provide effective corporate support for Ofwat to be a highly performing place; effective, efficient, and continually improving. Reporting directly to the Head of Service Management, you will be responsible for ensuring IT Service Management policies and processes offered to Ofwat operations are consistent in approach, aligned to industry best practice standards and support Ofwat's operational strategic goals. You will represent Service Management in up to 3 specific Ofwat Directorates and their sub-teams, guiding and advising on all things related to IT Service delivery. This role allows for the opportunity to influence on operational processes and how we deliver IT Services to them. To find more details about the role and deliverables please click Apply. About You Below are some of the key essential experience, skills & knowledge required for this post: Extensive experience in a high pressured, customer facing IT service delivery environment, working to tight timelines as agreed with operational partners. Knowledge and experience of service design and transition aspects of the IT Service Management lifecycle in an operational facing IT role. Experience of supporting release of new software versions and changes to IT services. Knowledge of IT best practice as stipulated by the IT Infrastructure Library (ITIL V3.0 as a minimum). Experience of presenting complex and potentially contentious information to a technical and/or non-technical audience. Experience of working with colleagues at a Senior Leadership Team level. Comfortable working directly with our users to ensure the optimal service experience. Experience working with ServiceNow (or similar) as the ITSM toolset would be highly advantageous though not essential Why You Should Join Us: - Meaningful Impact: You will be joining a team with a sense of mission at its core aiming to build a lasting legacy for future generations by securing our long-term water resilience. Innovative Work Environment: We embrace agile and new ways of working and have a culture build on trust, flexibility, and collaboration. Development Opportunities:Gain valuable experience and develop your skills in a supportive and dynamic setting. Work-Life Balance: Enjoy the flexibility of working from home combined with the benefits of in person collaboration in our London or Birmingham offices. Fantastic employer pension contributionof nearly 30%. 25 days annual leave, increasing to 30 with each year of service, plus bank holidays and an extra 2.5 days of privilege leave. Access to exclusive discountson a variety of goods and services, including retail outlets, theatre tickets, holidays, insurance, and a gym membership. Fees paid for membershipof relevant professional bodies. Up to 3 volunteering daysper year. Recognition vouchers scheme r ewarding your hard work. Generous shared parental leave and paysupporting your family life. Follow the link to Apply for full details about the role, please ensure you have submitted your Applications in full before the below deadline. Closing date : 23.55 on 23rd March 2025 ADZN1_UKTJ