We are working with a well-established, exciting and inspiring organisation based in Warwick. This is an excellent opportunity for someone who wishes to join an engaging and proactive team and develop their career within Customer Services.
The successful candidate will be required to provide effective and efficient support to customers and prospects who have queries. Often acting as the first point of contact for customers, professionalism and good customer service skills are imperative.
Key Responsibilities:
* Manage email enquiries and add prospect data to our CRM database.
* Answer enquiries relating to bulk and cylinder business.
* Follow up leads on the telephone.
* Offer technical advice on products.
* Handle all calls in a professional manner and be receptive to complaints or problems, including handling requests from the general public, contractors, and merchants.
* Proactively promote services/products.
* Work and co-operate as part of a team, assisting and supporting colleagues, Team Leaders, and other departments when necessary.
Expectations:
* Handle all calls in a professional and empathetic manner and be receptive to and resolve complaints or problems.
* Have good problem-solving skills and be able to work on your own initiative.
* Have a flexible and adaptable approach.
* Work and co-operate as part of a team, assisting and supporting colleagues, Team Leaders, and other departments when necessary.
* Have excellent organisational and interpersonal skills.
* Demonstrate customer focus and be tenacious in pursuit of business and team goals.
* Display effective written and verbal communication skills.
* Have good keyboard, VDU, and telephony skills.
* Have experience with Microsoft Excel, Microsoft Word, and Outlook.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.
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Created on 09/02/2025 by TN United Kingdom.
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