Career Opportunities with FMC Ice Sports
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Current job opportunities are posted here as they become available at Armstrong Arena (Plymouth, MA), Hetland Arena (New Bedford, MA) & Driscoll Arena (Fall River, MA).
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Facility Management Corporation, known as “FMC Ice Sports,” was formed in 1992 to deliver high-quality ice sport facility management and operations, as well as ice-based programs that benefit our communities and promote interest in both hockey and skating. We have established a record of quality operations and have grown to be the largest operator of public arenas in the United States, operating 25 public ice skating arenas across Massachusetts in long-term partnership agreements with the Commonwealth and various municipalities as well as educational institutions.
The General Manager is responsible for delivering a high quality, well-maintained facility, focusing on ice quality, operations, safety, fiscal health, and customer satisfaction. In addition, they are responsible for developing a highly trained and customer-focused staff that will help build customer loyalty and repeat business. The General Manager shall oversee the operations of multiple FMC facilities, which will include a split of shift coverage and administrative duties such as payroll, hiring, performance management, scheduling, and training. Shift coverage duties shall include ice maintenance, PMs, and policy enforcement.
Key roles and areas of responsibility will focus on operations/facilities management, staff management, programming, and customer service.
Full-time position. Eligible for medical, dental, vision, HSA, 401K, and earned time after eligibility period is met.
Preferred Skills and Qualifications
* Minimum 5 years’ experience in the operation and/or management of ice arena facilities with at least 2 years in a supervisory capacity.
* Skating or hockey skills and experience supporting program efforts preferred.
* Certification in Ice Arena Management, Operations, or Programming issued by iAIM, USIRA, or ORFA preferred.
* Must be a self-starter with the ability to analyze situations and develop solutions to problems with minimal supervision.
* Strong organizational skills with the ability to prioritize multiple tasks and manage time effectively.
* Ability to develop innovative ideas for increasing facility usage, sales, and controlling costs.
* Outstanding interpersonal skills to motivate and lead a team.
* Effective communication skills, both verbally and in writing, with a variety of individuals and groups interested in recreational matters.
* Flexibility to work varying hours, especially as seasons and service needs change.
* Must have a valid Drivers License and comply with safety regulations regarding the operation of an ice resurfacer and ice edger.
Compensation: Base pay range: $75,000 - $85,000 annually. Eligible for an annual increase of 2% - 4% based upon performance and a year-end discretionary bonus. Individual compensation packages are based upon various factors unique to each candidate.
The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. All offers are contingent upon passing a thorough background check including a CORI, SORI, and National Criminal History Background check. FMC Ice Sports is an Equal Opportunity Employer.
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