Job Description:
1. Provide L3 operational support on TrueSight (TSOM), BHOM, as per agreed SLAs
2. Hands on experience of managing TSOM and BHOM products, including administration and solutioning.
3. Experience of migrating from TSOM to BHOM.
4. Implement, customize, and configure BMC products.
5. Maintain TSOM Application platform availability as per agreed availability commitment
6. Integrate BMC products to each other and third-party applications.
7. Troubleshoot TrueSight application, customizations, integration issues.
8. Follow the ITIL standard best processes.
9. Recommend & plan upgrades/patches and roll out of new features
10. Working knowledge of latest version of BMC Products, various migration tools along with BMC Helix.
11. Working knowledge of SaaS, Cloud Technologies and various Integrations
12. Working Knowledge of TrueSight Ops Management, Patrol, TrueSight Synthetic Monitoring, TMART, Entuity, Prometheus, Grafana, Atrium Orchestrator, etc.
13. Able to design & document the requirements comprehensively to execute the Project Plans.
14. Ability to automate complex requirements using Scripting. Very good troubleshooting skills to debug the scripts - DOS Batch, Power Shell, Perl, Python, Unix Shell script and Java Scripts, etc.
15. Hard Working, dedicated & effective communication skills.
16. Provide L2/L3 operational support on BPPM/True...