Job description
The Company: Reedbut Group Limited
Reedbut Group designs and manufactures corrugated packaging. The business has three sites; Milton Keynes the head office, Andover in Hampshire and Strood in Kent, and is one of the leading independent sheet plants in the UK. The company has an annual turnover of £20 million which is growing rapidly, currently employs circa 100 people and is well invested with further capital projects underway.
The business operates in the rapidly growing corrugated packaging market and the materials the company work with have strong green credentials which play a leading role in the war against single use plastic.
Location: Reedbut Group, North House No 3, Bond Avenue, Bletchley, MK1 1JJ
Position: Customer Service Accounts Manager
Working in a small team in a growing business to ensure we adhere to our ethos of providing excellent customer service. Our Customer Service team is the nucleus of our business, and the chosen candidate will be responsible for interacting with a group of nominated customers on a day-to-day basis.
Key Responsibilities
1. Taking full customer service responsibility for an allocated group of customer accounts.
2. Processing sales orders and ensuring a delivery date is agreed which meets the customer’s expectations but also considers our manufacturing capacity.
3. Monitoring stock levels on a regular basis to ensure stock is always available, but at the same time preventing over stocking, aged or redundant stock. Where necessary liaise with the customer regarding changing demand patterns and instigate a review of stock holding agreements if necessary.
4. Monitoring customers monthly spend against the sales budget highlighting any areas of concerns or potential new sales opportunities.
5. Processing purchase orders to our raw material suppliers, ensuring all orders placed adhere to supplier lead times.
6. Responsible for dealing with any customer concerns that relate to the Customer Service Team e.g. price queries, delivery queries etc.
7. Responsible for co-ordinating a formal response to any customer complaints.
8. Scanning of sales orders / delivery notes onto the system, this is a daily task.
Key Skills
1. Education to degree level – 2:1 preferable or alternatively experience of a similar role.
2. A strong belief in outstanding customer service and a desire to always ensure the customer receives excellent service.
3. Must be organised with strong administration skills and always prepared to follow the task through.
4. An ability to be able to prioritise.
5. Excellent communications skills in all environments i.e., face to face, on the telephone and via video call utilising applications such as Microsoft Teams and Zoom.
6. Strong people skills and able to adapt to dealing with different types of personalities.
7. A working knowledge of Microsoft Office and must be computer literate.
Hours and Location of Work
37.5 hours per week, 9am to 5pm with 30 minutes for lunch, based full time at the Milton Keynes site.
Holidays
The annual leave entitlement is 25 working days.
Employee Benefits
Membership of the Group Life Insurance Scheme, Company Profit Share Scheme and the Personal Pension Plan on completion of the probationary period. We also have a bereavement leave policy, plus an on site canteen area and free on site parking.
Salary
Starting annual salary of up to £30,000
Job Type: Full-time
Additional pay:
* Annual yearly profit share bonus.
Schedule:
* Monday to Friday
Education:
* A-Level or equivalent (preferred)
Experience:
* Customer Service: 5 years (preferred)
* Microsoft Office: 5 years (preferred)
* Working in a manufacturing environment (preferred)
Work Location:
* In person
Application deadline: 27/09/2024
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