JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
This role is responsible for managing applicants, conducting viewing tours, securing offers on apartments, organizing repair works and dealing with general tenancy-related queries as well as organizing resident engagement events. The role requires enthusiasm, excellent organizational skills, good people skills and the ability to work under pressure with a degree of flexibility as no two days are ever the same. This person will report into the BTR Asset Manager.
Responsibilities
1. Being based 5 days on-site in order to build a personal rapport with residents
2. Being the first point of contact for resident queries including maintenance issues
3. Handling of deposit negotiation and administration
4. Responsible for the organization and completion of residential property maintenance
5. Reporting and facilitating issues on the block/estate with the facility manager
6. Handling and reporting on residential properties compliance record
7. Periodic property inspections and reporting
8. Responsibility for re-letting vacant apartments
9. Handling applicant enquiries and arranging tours
10. Conducting tours and agreeing offers for available properties
11. Inspection of vacant properties
12. Running regular resident engagement events
13. Oversight of the day-to-day operation of the building
14. Maintaining high standards of service
Skills and Requirements
* Ideally have ARLA level 3 or working towards this
* Time management
* Residential letting and property management experience
Location: On-site – London, GBR
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
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