Why join Tipalti? Tipalti is one of the world’s fastest-growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a well-funded, late-stage start-up backed by high-profile investors. Our 2021 Series F funding round raised $270 million, valuing us at over $8.3 billion. With total funding of just over $550 million, and with more than 5000 global customers, Tipalti is one of the most valuable private fintech companies in the world. At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam and Tbilisi. Position Summary As an Associate Customer Onboarding Manager, you will lead implementation projects with new and existing customers of our rapidly growing SaaS based fintech solution. This is not a standard implementation role – we are looking for someone that loves the challenge of delivering complex projects whilst understanding the importance of delivering a great product. You will be working independently on integrations, navigating customer requirements with an array of internal and external stakeholders. This is a hybrid position and requires you to be in office, Monday, Tuesday and Thursday You will be responsible for: Offering world-class service to our customers. Using your analytical and technical proficiency to efficiently guide the client through the implementation process - assessing business and implementation risks, troubleshooting complex issues, managing internal resources to resolve product and integration issues, and ensuring our client's success in reaching their objectives. Developing implementation plans and be accountable for informing and advising client stakeholders and internal stakeholders of planning and progress. Partner effectively with Tipalti Sales, Compliance, Engineering, Product Management and Customer Success teams to ensure a successful customer experience and implementation. Coordinate project timelines, tasks, and development efforts to manage implementation projects and ensure we keep customers on plan and on schedule. Be committed to customer success and serve as the customer’s advocate within Tipalti. Develop repeatable and scalable processes to improve project quality and delivery. Share product feedback with Product and Engineering teams to help improve the product. Contribute to the internal knowledge base so you can share lessons learned with other resources. About You: Hands-on implementation experience with SaaS applications or other software solutions. Good project management skills to effectively guide the customer to success while managing various internal resources Experience integrating with ERP applications such as NetSuite, QuickBooks, Intacct, Xero, Microsoft BC, etc. is a plus Proven ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.) Experience with Ticketing Systems (Zendesk, JIRA, etc.) and CRM systems (Salesforce) is a plus Ability to lead workshops, including the gathering/documenting of requirements and use-cases and recommendation of envisioned processes. Great communication skills is what you are known for, you can communicate across different teams and use different questioning techniques to understand customer’s needs. Building relationships and working within a collaborative team environment is what motivates you. A high growth environment excites you because you want the opportunity to contribute to building something special Strong analytical, creative thinking and problem solving skills Ability to work in a fast-paced, deadline-driven start-up environment. Procurement or Supply chain management experience would be a great advantage LI-AJ2 LI-Hybrid Interested in learning more about us? Tipalti is the only company handling both global partner payments and accounts payable workflows for high-velocity companies across the entire financial operations cycle: onboarding and managing global suppliers, instituting procurement controls, streamlining invoice processing and approvals, executing payments around the world, and reconciling payables data across a multi-subsidiary finance organization. Tipalti enables companies to scale quickly by making payables strategic with operational, compliance, and financial controls. Through Tipalti, our clients can efficiently and securely pay thousands of partners and suppliers in 196 countries within minutes. Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter. We work hard for our 98% customer retention rate which is built on trust, reliability and innovation. Tipalti means we handled it" - a mission to which we are constantly committed. Accommodations Tipalti champions inclusive teams, in which every voice counts. We are committed to recruiting diverse candidates with varied personal experiences and abilities. We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups, and maintain an equitable Talent Acquisition process that is free from discrimination. As an equal opportunities employer, Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate. Should you require reasonable adjustments or accommodations during the recruitment process, including access to alternate formats of materials, meeting spaces, or other accommodations that could better enable your full participation, please reach out to hrtipalti.com for assistance. Privacy We are committed to protecting the privacy interests of job applicants and candidates. For more information about our privacy practices during our Talent Acquisition process, please refer to our Job Candidate Privacy Notice below: Job Candidate Privacy Notice | Tipalti www.tipalti.com/privacy/job-candidate-privacy-notice/