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Detailed job description and main responsibilities
PRINCIPLE DUTIES AND RESPONSIBILITIES
Communication
* Serve as a main point of contact for the projects that are involved in.
* Liaise with finance team to ensure invoices are paid.
* Receive and interpret sensitive and highly confidential information in an efficient and professional manner.
* Meet with various staff to ensure projects are moving ahead as appropriate.
* Cascade complex information to administrative teams of changes to processes.
* Support with training of new systems / processes that have come from projects.
Knowledge, training and experience
* Understanding of Christie PAS systems including careflow and CWP, specifically the waiting list and patient appointments functionalities.
* Experience of using integra to order items and sign off purchase orders.
* Financial knowledge of budgets and expenditure.
* Experience of interacting with project plans is desirable.
Analytical and judgemental skills
* Closely monitor patient waiting lists to ensure patients have appropriate appointments to adhere to cancer pathway targets.
* Work carefully on projects and compare data analysis to help improve the service.
Planning and organisational skills
* Work to tight deadlines set by project leads.
* Plan and organise workload to ensure all tasks are completed in a timely manner.
* Show initiative when dealing with tasks.
* Plan and attend multi-disciplinary team (MDT) meetings on an ad-hoc basis in times of support and cover.
* Take minutes from MDT meetings and share them with the relevant parties.
Responsibilities for policy and service development implementation
* Follow all relevant policies and procedures, in particular in relation to the Data Protection Act.
* Be pro-active in monitoring working practices and suggesting new ways of working and implementing them.
* Implement new SOPs and working procedures as required.
Freedom to act
* The post holder is expected to follow all relevant policies, SOPs and standard practice.
* Plans and organises own time and workload activity with prioritisation.
* Able to work independently using own initiative.
Physical, Mental and Emotional Effort
* Long periods of time spent using a keyboard to input information.
* Prolonged concentration is required.
Training and Personal Development
* Maintain professional development whilst evaluating own specialist knowledge through a process of appraisal and personal development planning.
* Develop and maintain effective working relationships.
Person specification
Qualifications
Essential criteria
* Educated to degree level or equivalent level of knowledge and experience.
* Strong background in patient access, administration services and patient pathways.
* Evidence of professional development and knowledge of leadership and management techniques.
Desirable criteria
* Good understanding of hospital systems.
Knowledge & Experience
Essential criteria
* Awareness of governance procedures.
* Experience of being an integral part in project development.
* Involvement in budget management and authority for significant financial budget.
* Previous experience of delivering assurance and reports to meetings or committees.
* Involvement in change processes or system implementations.
Desirable criteria
* Experience of working at an operational management level within area of responsibility.
* Experience of involvement with external third parties supporting delivery of services.
* Understanding of referral management, including cancer targets and pathway management.
Skills
Essential criteria
* Excellent communication skills, both written and verbally with the ability to produce written reports and present findings.
* Able to work collaboratively and in teams.
* Good organisational and time management skills.
* Ability to manage multiple projects and work to strict deadlines.
* Self-motivated.
* Attention to detail.
* Ability to drive change within immediate teams and influencing skills.
* Ability to make decisions when required with confidence and commitment.
Desirable criteria
* Advanced use of MS Office programmes.
Values
Essential criteria
* Ability to demonstrate the organisational values and behaviours.
Other
Essential criteria
* Ability to work to tight deadlines.
* Tactful and diplomatic.
* Flexible.
* Conscientious and trustworthy.
* Ability to work unsupervised and as part of a multidisciplinary team.
Desirable criteria
* Evidence of continuing professional development.
* Ability to troubleshoot effectively.
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