Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As Quality and Training Specialist at Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. Within Medical Communications, we improve patient health by supplying medical information services to our customers, patients and healthcare providers. We engage with healthcare professionals, regulatory agencies and pharmaceutical customers to help them navigate regulatory and compliance requirements around the world. We run medical information inquiries, document adverse events and product complaints, report product launches, prepare standard responses to inquiries and develop process improvements for customer implementation. Discover Impactful Work: PPD is looking for medical information specialists for its growing. Start a career you will enjoy Join a team of energetic healthcare professionals supporting one or more pharmaceutical/biotech companies. As a front-line specialist in our medical information contact center you will represent PPD and the client(s) by providing concise, accurate and non-promotional information regarding the client's medicinal products or devices to healthcare professionals and patients. Responsibilities: - Oversees and coordinates training and/or quality programs and activities. Schedules training for new employees, identifies training gaps and develops and delivers training programs and curriculums to promote continuous improvement. - Leads or performs quality reviews of MIA and MIS staff customer interactions and associated documentation and coordinates and assists with corrective action plans if needed. - Ensures program compliance with corporate, departmental and client policies and procedures including SOPs and applicable health authority regulations (e.g. FDA, EMEA), as well as standard inquiry management and documentation practices. - May serve as a liaison with the clients for training or quality topics. - Schedules, develops and delivers training courses and content for all staff - members. Conducts product or disease state training for staff members as required. - Monitors effectiveness of training and observes training sessions, trends and assesses impact in employee performance. Modifies training to increase beneficial outcomes. - Integrates training with the client while negotiating organizational differences in culture, management structure and staffing. Liaises with the client, department management and staff for all training related topics. Maintains program training documentation in audit-ready status. - Conducts call and documentation review of staff members' work and monitors accuracy and completeness of information provided, including clinical content. Ensures program consistency relative to compliance with the organization and client policies/procedures. - Evaluates quality trends across the program and provides feedback and suggestions to the management team. Tracks and documents Quality Events. - Develops continuous improvement initiatives based on gaps and trends identified. Qualifications: - Bachelor's degree or equivalent and relevant formal academic / vocational qualification - Life science as degree is considered a great advantage - Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 2 years). - In some cases, an equivalency, consisting of a combination of appropriate education, training - and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role. Knowledge, Skills and Abilities: - Excellent language skills (comprehension, speaking, reading and writing) in English and German or French - Strong understanding of applicable health authority (e.g. FDA, EMA) or local regulations - Good knowledge of drugs and drug information - Ability to perform call/document review, including complex clinical discussions and provide clear and concise feedback - Firm organizational and time management skills - Strong attention to detail and ability to multi-task - Strong verbal and written communication skills - Solid problem solving skills - Strong computer skills including Microsoft Office - Ability to train and mentor others - Excellent language skills (comprehension, speaking, reading and writing) must be demonstrated if the position requires languages other than English - Ability to work in a team environment and/or independently as needed Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000 colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued. Apply today http://jobs.thermofisher.com Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. Accessibility/Disability Access Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255. Please include your contact information and specific details about your required accommodation to support you during the job application process. This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.