Documentation Administrator Customer Care and Capital Equipment EMEA
Onsite Location(s): Hemel Hempstead, HRT, GB
Hiring Manager: Alex Louise Callen
Recruiter: Paul Schepers
About the Role:
Magellan, our global business transformation program, is driving the migration of our ERP system from SAP ECC to S4 HANA. The goal of Magellan is to simplify, standardize, and modernize our core business processes, enabling BSC to harness the power of data for sustainable growth.
We are seeking a highly skilled Documentation Administrator to provide support to the Customer care and capital equipment organization in managing controlled documentation of business processes, service engineering, and operations. This role interfaces with internal customers to ensure an understanding of documentation requirements, methods, associated tools, and software.
The ideal candidate has experience working with complex business systems, particularly SAP (preferably S4/HANA), and integrated applications across functional processes. This role requires effective collaboration with cross-functional teams.
Your key responsibilities will be:
1. Creating and updating documentation in Windchill and SAP.
2. Creating and updating supply items in SAP.
3. Managing data, procedures, and/or processes related to function.
4. Review and implement process and procedure changes in SOPs (Standard Operations Procedures), WIs (Work Instructions), and KSDs (Knowledge Sharing Documents).
5. Service BOM Windchill support (specifically for SDE team).
6. Coordinate, organize, and/or lead administrative tasks in support of functional area.
7. May assist professional and technical staff with special projects.
8. May support the L&D team in the creation of job aids and digital content for training purposes where required.
Who are we looking for:
1. MBO 3 or MBO 4 (Intermediate vocational education).
2. Good English verbal and written communication skills.
3. Organized in planning and executing activities and detail-oriented/accurate.
4. Can work both independently and in a team environment.
5. Good understanding of GDP (Good Documentation Practice).
6. Excellent stakeholder management and communication skills.
7. Strong, proactive work ethic, self-motivating.
8. Knowledge of Product Lifecycle Management Systems (e.g., Windchill, Oracle, Siemens) is highly desirable.
9. Experience with Microsoft Office (Word, Excel, and Outlook).
This position will start with a defined term contract (max 12 months), you can work Hybrid and we prefer that you use our office in Kerkrade, London, or Dusseldorf.
Requisition ID: 593809
As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate.
So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!
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