Job summary
:
Responsibility for the smooth, efficient and profitable running of the practice, and maintaining a happy and committed team.
Also keeping the partners abreast of forthcoming changes in the NHS and giving them options for responding to change.
Job responsibilities:
Personnel and training
Managing the administrative staff and non-clinical management of nursing staff, including securing funding and taking lead responsibility in staff appraisal and organising recruitment selection and training.
Ensuring contracts of employment are provided to all staff and that all relevant employment legislation is followed. Ensuring the practices employment policies and procedures are comprehensive and up to date.
Finance and profitability
Responsibility for the book-keeping, petty cash and other financial aspects of the practice, including payroll and NHS pension scheme arrangements
Ensuring that all income and expenditure due to or made by the practice is received or recorded in the accounts of the practice, and preparing financial reports for the partners.
Information technology
Responsibility for the computer system, including organising any maintenance and developments to the system. Ensure compliance with Data Protection legislation.
Premises and equipment
Responsibility for security, repairs, insurance and maintenance of premises, services and equipment.
Ensuring that the practice complies with aspects of Health & Safety at Work (HASAW) legislation.
Patient services
Implementing and maintaining systems to receive patient enquiries and suggestions, including oversight of the practice-based complaints procedure in conjunction with the relevant partner.
Reviewing and updating the practices information leaflet/website, practice publicity and health education material.
Future planning
Preparing a practice business plan, annual report and practice aims and objectives as required by the partners
Keeping abreast of developments within the NHS that might impinge on the practice or individual partners and offering options for consideration by the partners.
External relationships
Ensuring efficient internal and external communication, including being the focal point for contact with the primary care organisation, solicitor, accountant and other bodies
Confidentiality:
1. In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
2. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
3. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & safety:
The post-holder will implement and lead on the full range of promotion and management of their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):
4. Ensuring job holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.
5. Maintaining an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines, and ensure implementation of these across the business
6. Using personal security systems within the workplace according to practice guidelines
7. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business
8. Making effective use of training to update knowledge and skills, and initiate and manage the training of others
9. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed
10. Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
11. Keeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
12. Undertaking periodic infection control training (minimum annually)
13. Routine management of own team / team areas, and maintenance of work space standards
14. Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
15. Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
16. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
17. Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:
18. Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
19. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the practice, and will:
20. Alert other team members to issues of quality and risk
21. Assess own performance and take accountability for own actions, either directly or under supervision
22. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
23. Work effectively with individuals in other agencies to meet patients needs
24. Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
25. Communicate effectively with other team members
26. Communicate effectively with patients and carers
27. Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services:
The post-holder will:
28. Apply practice policies, standards and guidance
29. Discuss with other members of the team how the policies, standards and guidelines will affect own work
30. Participate in audit where appropriate
Person Specification
Knowledge and Skills
Essential
31. Have a compassionate, people-centred, wellbeing-focused approach.
32. Have the ability to both see the bigger picture, yet not miss important details.
33. Essential business management and leadership skills
34. Be highly proficient skills in spoken and written English.
35. Be able to prioritise time effectively and have a completer-finisher attitude.
36. Be able to assess / monitor non-clinical risk.
37. Have the ability to work well alongside others, both as a support to staff but accepting their need for a degree of autonomy (and to know yourself when to ask for help).
38. Good negotiation skills.
39. Be able to demonstrate patience and the ability to remain calm in stressful situations
40. To be able to use a computer and main software packages (including Microsoft Word and Excel) competently.
Desirable
41. Financial and Book keeping skills
42. HR knowledge and skills (we use 'Croner' as advisors on HR issues)
43. Experience of NHS / primary care management.
Experience
Essential
44. Experience of working at senior management level.
45. Excellent interpersonal skills and inspiring leadership.
46. Experience of managing accounting procedures including budget and forecasting and development, HR, patients, risk management, strategic development etc.
47. Experience of managing multi-disciplinary teams.
48. Ability to react and resolve multiple and diverse issues.
49. Experience of performance management, including appraisal writing, staff development and disciplinary/grievance procedures.
50. Experience of successfully developing and implementing projects.
51. Experience of workforce planning, forecasting and development.
52. Relevant facilities/health and safety experience.
Desirable
53. NHS/Primary Care General Practice experience
54. Experience of working in a health care setting
Qualifications
Essential
55. Good standard of education with excellent literacy and numeracy skills and senior leadership experience.
56. Experience in working in health / social care - ideally in a senior leadership role in a GP practice or PCN.
Desirable
57. Educated to degree level in healthcare or business.
58. Management qualification.