We currently have a fantastic opportunity to join our Company as an IT Apprentice and develop a professional career within IT. This is a remote based role but you will be required to attend our Bristol office at least one day per month. Expected apprenticeship duration – 14-18 months. Apprenticeship level – ICT Support Technician This is an exciting opportunity for a candidate to achieve a nationally recognised IT qualification in an environment that provides support, training and practical work experience. Main responsibilities You will be involved in all areas of a busy IT department including, support, testing, scoping, workflow development and project management. - To take responsibility/ownership for all issues that are reported, record them appropriately, deal with them in an efficient and timely manner, or escalate the issue to the relevant team and to communicate effectively to the end user/customer in accordance with the IT Support departments SLA’s - Performing IT administrative duties - You will also work in an agile sprint team, testing applications and developing workflows for legal customers and also provide reporting on project delivery. Requirements and prospects Desired skills -Previous experience is not necessary, but you will be enthusiastic and motivated to learn and to develop a career within IT -You will have excellent interpersonal and communication skills, and be able to work under pressure, with the ability to prioritise and be organised -You will be a good team player, have excellent client care skills and be computer literate Personal qualities -You will be a keen learner, with the ability to balance the challenges at work versus the demands of studying Desired qualifications -You will hold at least five GCSEs or equivalent qualifications The Company File Dynamics Limited is an independent company providing innovative software workflow solutions and print and scanning services. The company was initially formed by a leading UK law firm, and we now provide a wide range of business software solutions to many different sectors. Our background provides us with an “insiders” view of the requirements for practical computerised business solutions to meet the work pressures and budgetary needs of a busy organisation. The Benefits Below is just a taste of what you can expect working for us. To see the full list of benefits, please click here. People Focused Recognition & Referral Schemes Development & Routes to Qualification Diversity & Sustainability Documents