GDS Service Designer (Must have current SC)
12 Month FTC
The Company:
At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff.
The GDS Service Designer role focuses on the service offered and the service catalogue available to the end user. The emphasis is on translating client requirements into actionable designs for access, fulfilment, and support needed for users to consume the technical service being provided.
Responsibilities:
* Knowledge of ITIL 3/4.
* Combination of agile and waterfall project delivery methods.
* Expert knowledge of GDS standards for service design and delivery.
* Good knowledge and experience of both ITSM and ITOM operating models.
* Experience with operating models and tooling capabilities, with an emphasis on ServiceNow.
* Experience in workflow mapping, process modelling, and process design in the back office service delivery space.
You will have worked in complex service chains where responsibilities are disaggregated across more than one domain of control, involving a combination of different providers engaged in the provision of services, both in-house and external organisations.
Benefits:
* Join a rapidly expanding start-up where personal growth is a part of our DNA.
* Benefit from a flexible work environment focused on deliverable outcomes.
* Receive private medical insurance through Aviva.
* Enjoy the benefits of a company pension plan through Nest.
* 25 days of annual leave plus UK bank holidays.
* Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources.
* Participate in a generous employee referral program.
* A highly collaborative and collegial environment with opportunities for career advancement.
* Be encouraged to take bold steps and embrace a mindset of experimentation.
* Choose your preferred device, PC or Mac.
Diversity & Inclusion:
Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued.
This role at Amber Labs is a 12-month FTC, and all employees are required to have current SC clearance and meet the Baseline Personnel Security Standard (BPSS). Please be advised that we are unable to consider candidates who require sponsorship or hold a visa of any type.
What Happens Next?
Our Talent Acquisition Team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants. In certain cases, we may include a third and final stage, which is a conversation with the company Partners if deemed necessary.
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