I'm looking for a First-Line Support / Service Desk Engineer to join my market-leading client in Leicester. You'll join an established Service Desk function who provide only the very best tech support to end-users - ensuring that any issues are resolved efficiently and only to the highest of standards.They're a super well-known and reputation firm with great reputation within their industry.You'll bring commercial exposure within 1st Line Support - You'll follow established processes to ensure service quality and overall user satisfaction. You'll also keep your hand in, assisting in user on boarding and providing guidance to promote self service and reduce recurring issues.Not only will you deliver outstanding levels of service; but you will play a key role in enhancing service operations, support compliance and ensure overall customer satisfactionAs an individual - I am looking for a confident, charismatic individual who strives to deliver only the best level of service at all times. Whilst you might not tick all aspects of the technical exposure we are looking for; it's more about that you are engaging, confident & extremely personable. You'll often be speaking to various stakeholders in the business across all levels, so its important that your communication skills are great I'm looking for Proven 1st Line Support exposure working in a busy and fast-paced Service Desk environment Strong knowledge of ITIL or similar ITSM frameworks (incident, problem, and change management). Familiarity with KPIs, SLAs, and reporting tools to evaluate service performance. Excellent verbal and written communication skills. Good understanding of enterprise-scale IT systems. You'll be happy to work on site at their Leicester HQ 3 days a week and you can work from home 2 days too You'll receive up to £27k plus benefits and access to ongoing training and career growth opportunitiesCall me on for immediate consideration or send your CV to laura. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.