Do you have a passion for Luxury fine Jewellery?Would like to work for one of Britain's best-known fine jewellery designers?If so read on as we are looking for a Retail Operations Assistant to join our amazing clientAbout the ClientWe are a British fine jewellery brand known for striking colour combinations and the use of precious gemstones. We’re on a mission to deliver timeless and classic style.One of the most desirable British luxury jewellery brands with a Flagship Store in the heart of London, the brand is also stocked in prestigious retailers including Fortnum Mason, The Watches of Switzerland Group, and is also available online.We are a customer-focused, female-led and inclusive brand. We are focused on growing our community, whose support ensures the success of the brand and are looking for someone special to join our growing team. The role of the Operation Office Assistant reports to the Operations ManagerDuties & ResponsibilitiesOperations: Responsible for ensuring constant and timely ordering of Office Retail Supplies. Responsible for continued improvements in internal workflow optimisation & efficiency. Responsible for organisation of all company documents and systems including the N Drive / Planner / OneNote / Teams. Spend management for supplies and petty cash management. Assisting with projects like store refit, pop ups, events, trade shows as they arise. Responsible for organising team outings, lunches, employee incentives and employee perks. Projects supporting different teams. I.e. stock counts and packaging levels. Maintain packaging levels for all departments, monitoring levels & replenishment. Assisting Merchandising & operations with the movement of stock to various locations. Ad-Hoc office duties Office Spaces: IT equipment and supplies allocation and updating as required. Employee operational Onboarding / Offboarding. Invoices Filing Management for the finance department. Inhouse problem solver for any IT challenges, with the support of the IT contractor. Printer equipment management. Contractors: Day-to-day liaising with our IT support provider for (IT & Phones), helping to solve internal issues as they arise. Monitoring energy services for billing and resource management and ensuring compliance with negotiated contract terms. Ensuring maintenance and organisation of contracts for external partners with MD. Cleaning -co-ordinate the in-house cleaning functions, window cleaners etc. Being the point of contact for reactive repairs, maintenance and liaise with our external contractors to resolve. Alarms, fire and security: Ensuring up-to-date contacts are stored and shared with key internal parties. Have a complete understanding of all CCTV systems, security systems, phone systems, door systems, fire alarm systems, scheduling work and upkeep with contractors as required. Person Specification Essential Criteria: Minimum of 2 years experience in a facilities management or retail operations role. Minimum of 2 years experience managing projects from inception to completion. Strong systems and IT capability. Ability to problem solve and evolve current systems. Team player, this role will support all teams in the business. Flexible and adaptable to a fast-paced environment. Good financial acumen. Planning and Organising skills. High standards and attention to detail. Self-motivation. Drive. Excellent listening skills. To be successful: Have a can-do attitude. Be a team player. Willing to learn and are approachable. You are honest and straightforward and solve problems/look for solutions. You enjoy working in a creative environment. You have a sense of humour. You are an insatiable learner. What we offer: Wear jewellery. Private healthcare. Wellbeing support via an EAP programme. Selection of office snacks. Team socials. Birthday lunches. Jewellery loyalty scheme. Our Aims and Values:Our goal is to continue to grow as a leading luxury brand, delivering outstanding quality, timeless and classic design and excellent customer service. We are:A Customer First business:Our customers are at the heart of everything we do. We will always strive to deliver outstanding and personal service with every interaction, to ensure their continued support and loyalty