Location: Edinburgh
Contract: Permanent
Working Pattern: Hybrid (3 days on site)
Role Description
The Payments and Settlements Senior Officer is responsible for core processing team specific functions, depending on the individual team, within one of the designated Investment Operations Functional Pillars, and is responsible for the day-to-day service of their team to Corporate / Retail Clients on behalf of FNZ.
Key Requirements:
* The role holder will be responsible for all aspects of day-to-day processing, regulatory, and financial risk relevant to their team and for all processes that fall within their team's remit.
* The role holder will support all aspects of change within their functional area ensuring that their team actively participates as and where required in the change process from delivery through to implementation so that change is delivered effectively and in accordance with FNZ Compliance standards.
* The role holder will be responsible for service delivery to our corporate clients from their team, ensuring accuracy, compliance, and achievement of service standards in accordance with clients' KPIs.
Responsibilities will include, but are not limited to:
Strategy
* Support the development of the team's purpose and ensure it provides best-in-class operational services to clients and internal partners.
* Support, challenge, and contribute to the development of short, medium, and long-term strategies (including action plans and targets) for the team.
* Support and contribute to the Change Governance of technology solutions that meet the objectives of the business but allow the firm to be scalable, productive, meet service delivery standards, and be compliant for future changes, upgrades, and enhancements.
* Support and implement the management strategy, culture, services, and methodology to adjust to changing regulations and expectations, ensuring the team is fully motivated and has clear career paths and direction.
* Support operational relationships across the global business, ensuring collaborative engagement and partnering to achieve the best results and protection for clients and the business.
* Participate as an internal stakeholder and positively support the relationships globally to create a positive, collaborative, and engaged relationship.
* Engage with external stakeholders in relation to their team's issues, service standards, change, and risk including clients, custodians, consultants, potential clients, third parties, regulators, and non-executive directors.
Process
* Ensure the team's resilience within the first line of defence; and deliver reporting to the relevant Manager and Head of, to evidence standards achieved.
* Ensure the error management process, including management of major errors, escalation, analysis, and reporting.
* Support the delivery of KPI/KRI's in relation to customer contractual terms, taking action to prevent failure, through control and oversight of the activities completed by the functional area under the role holder's remit; and deliver reporting/evidence to the Head of Function and/or Sector Lead to evidence standards achieved.
* Support, contribute to, and challenge the delivery of the Operational Transformation Programme (or any other continuous improvement programme), ensuring delivery and milestone completion for the team.
* Oversee the management of the functional area's risk management, covering Control Attestation, Risk Event, and Breach Reporting, ensuring accurate and timely reporting, with a focus on prevention; and deliver reporting/evidence to the Head of Function and/or Sector Lead to evidence standards achieved.
* Provide appropriate engagement for Audits, Client visits, or any material meetings or engagements, where the Team Manager is required to represent FNZ.
* Support implementation and maintenance of operational controls within the team to reduce errors and mitigate potential for fraud; and deliver reporting/evidence to the Head of Function and/or Sector Lead to evidence standards achieved.
* Support effectiveness of controls for handling client assets and client money within the team; and deliver reporting/evidence to the Head of Function and/or Sector Lead to evidence standards achieved.
* Support compliance with legislation and regulation in relation to the team; and deliver reporting/evidence to the Head of Function and/or Sector Lead to evidence compliance.
* Act as Overseer as defined by the regulations and FNZ policies.
People
* Manage development of the team through development/training plans, skill base management, feedback, and coaching.
* Support and lead the management team for the functional area to ensure exceptional delivery, through accurate, timely, and controlled service to both internal and external clients.
* Support the performance of all direct reports, addressing (alongside HR) performance issues in a timely manner to ensure that there is no client or operational impact.
* Encourage a culture of collaboration, supportive challenge, and discussion through openness and ethical decision making.
* Ensure compliance with all mandatory training is completed in a timely fashion.
* Support, implement, and manage the FNZ culture, meeting the FNZ conduct standards and focusing on collaboration, debate, openness, and engagement for staff.
Governance
* Provide relevant and timely reporting to Boards and Committees as required.
* Actively participate in all team governance meetings, to ensure effective outcomes and escalations.
* Actively participate in governance meetings to ensure that FNZ is driving the right behaviours, as outlined in the FCA handbook, to mitigate risk to the business.
* Actively participate in corporate service meetings to ensure that FNZ is driving the right client engagement and behaviours, as outlined in the SDD and TOM, to deliver first-class service to our clients.
* Actively participate in change meetings or release boards to ensure that appropriate understanding, actions, testing, and readiness to deliver and implement change.
* Support the functional area in driving the right client engagement and behaviours, as outlined in the SDD and TOM, to deliver first-class service to our clients.
Experience Required
* Strong operations experience within the Wealth Management / Platform industry.
* Good proposition knowledge of the platform industry, from Retail Client to Asset Servicing delivery.
* Experience in client services.
* Good technical operational knowledge relative to the team under the role holder's remit.
* Change management experience.
* Knowledge of the UK financial services and regulatory framework including the CASS, COBS, COLL and SYSC Sourcebook; as well as HMRC and tax regulations.
* Strong understanding of risk/compliance policies and processes for a financial services business.
Applications will close on 14/02/2025. Please note that we may begin reviewing applications and scheduling interviews before the deadline, so we encourage you to submit your application as soon as possible.
About FNZ
FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.
We created wealth's growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.
We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).
Together with our customers, we help over 20 million people from all wealth segments to invest in their future.
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