Cumbria, Northumberland, Tyne and Wear (CNTW) NHS Foundation Trust
We are looking for a motivated and enthusiastic administration team lead to join the Sycamore Medium Secure Unit Reception team here at Northgate Park. As team lead, you will be responsible for facilitating the smooth and efficient day-to-day functioning of the Reception Control Room Operators team within a Medium Secure Unit.
We'd love to hear from you if, in line with our values, you are a caring and compassionate individual who thrives in a busy but supportive work environment. You should have previous supervisory experience and the ability to plan and prioritise your own workload. You will have excellent communication and interpersonal skills, both verbal and written, and possess good organisational and planning skills. Previous experience of managing people/teams is essential.
The post holder will work as part of the Secure Care CBU. They will assist the Security Lead to manage the team in all aspects of the safety and security of the site, including:
* Self-directed, motivated and able to contribute positively within a team
* Well organised and structured
* Demonstrate flexibility in the role
The role will be varied, with no two days the same, and we require someone who is able to use their initiative, work under pressure, keep to strict deadlines, and have excellent organisational, interpersonal, and communication skills.
Main duties of the job
* Reception and relational/environmental security duties supporting staff, patients, and visitors
* Issuing and maintaining security equipment i.e. key cards, SAS alarms, and using a variety of systems that are part of the security processes at the hospital, in line with Local Operational Procedures (LOP)
* Monitoring entry and exit to the building i.e. visitors, service users, carers, items being brought into the unit, working closely with a variety of other staff
* Checking equipment is operating as required i.e., radios, alarms, etc.
* Coordinating the testing of radio frequency & function for the Site Response
* Completing security checklists with estates, facilities staff, and external contractors i.e. equipment or tool count
* Escorting and chaperoning visitors & contractors
* Supporting with "lock down" in line with Trust Policy and Local Operational Procedures, including monitoring flow through the building and managing access and egress of the response team, first responders, or emergency services
* The successful candidate will have day-to-day supervisory responsibility for the Control Room Operators within the service, dealing with all staffing issues including recruitment, appraisal, training, performance and quality management, supervision, and support. Strong leadership skills are an essential requirement of the role.
About us
We aim to attract and retain a diverse, talented, and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return, we can offer a dynamic working environment in which to build a career.
Job responsibilities
Please find attached job description for full details.
Advertising date: 18th February 2025
We anticipate the hours of working to be 08.00 - 16.00 Monday to Friday with the requirement for flexibility to support the needs of the service.
We welcome your application.
Person Specification
Education and Qualification
* General level of education to O-Level / GCSE or equivalent
* Word/text processing skills, OCR/RSA Level 3 qualification (or the equivalent) plus relevant experience
* NVQ 3 in Customer Care
Knowledge and Experience
* Working within established administrative processes and systems in a busy environment
* Microsoft Office
* Good understanding of security initiatives
* Previous experience of managing/supervising staff
* Previous experience of financial procedures
* Knowledge of NHS Code of Conduct and Confidentiality
Skills and Competencies
* Excellent organisational and prioritising skills
* Good communicator with good writing, data entry, and telephone skills
* Able to manage own workload to ensure deadlines are met
Role/Team specific requirements
* Able to work effectively as part of a team
* Flexible and adaptable approach to working
* Understanding of the principles of good customer care
* Ability to cope with conflicting priorities
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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