Disclaimer: The base salary range represents the low and high end of Altus Group’s “Pay Grade Range” for this position in the primary work location. Actual hiring salaries will vary depending on factors including but not limited to work experience, and geographic market data for the role. The Pay Grade Range listed above does not reflect Altus Group’s total compensation for employees. Other rewards may include an annual bonus, flexible work arrangements, and region-specific benefits.
Unlock your Altus Experience!
If you’re looking to advance your career in data analytics, expertise, and technology for the rapidly growing global CRE market, there’s no better place than Altus Group. At Altus, our work is purposeful. Every day, our employees drive impact, innovate, and shape the global commercial real estate (CRE) and PropTech industry.
Our people-centric culture empowers you to deliver in a high trust, high performance culture, surrounded by an inclusive team that’s collaborating to modernize our industry. We invest in our people with training and growth opportunities designed to propel you further in your career while providing a flexible and progressive workplace that reflects our values and teams.
Job Summary:
Join Altus Group as a Client Success Executive in Manchester! Are you ready to elevate your career with a dynamic and supportive team? Altus Group has an exciting opportunity for a Client Success Executive to join our thriving Client Success team in Manchester. As a Client Success Executive, you'll play a pivotal role in assisting our clients with their commercial property portfolios, helping them maximize potential savings and achieve success.
Key Responsibilities:
1. Client Engagement: Proactively gather essential information and documentation from small to medium-sized business clients to enable Altus Group to maximize their clients’ savings opportunities.
2. Expectation Management: Clearly communicate processes and timescales to clients, ensuring transparency and understanding.
3. Relationship Building: Deliver exceptional service to build and maintain strong client relationships.
4. Data Accuracy: Keep client records up to date and accurate, reflecting any changes correctly.
5. Opportunity Identification: Seek renewal and referral opportunities for other Altus Group services to ensure all client savings avenues are explored.
Key Qualifications:
1. Positive Attitude: You are engaging, assertive, and bring a positive energy to your role.
2. Customer Focused: With at least 12 months of telephone-based customer service experience, you understand the importance of excellent client service.
3. Relationship Building: Your ability to engage in conversation and earn trust is second to none.
4. Goal-Oriented: You are motivated by delivering outstanding service and achieving targets.
5. Excellent Communicator: You have an exceptional telephone manner and can compose professional emails and reports.
6. Tech Savvy: Comfortable with MS Office and quick to learn new tools.
What Altus Group offers:
* Rewarding performance: We provide competitive compensation, incentive and bonus plans, and a total rewards package that prioritizes mental, physical and overall financial health.
* Growth and development: We’re investing in you to meet the evolving needs of our clients and deliver on your professional goals. Our Altus Intelligence Academy offers over 150,000 hours of learning materials catering to diverse stages of an employee’s career journey.
* Flexible work model: Our Activity-Based Work model provides flexibility to align your work location to the work being performed - office for connecting and collaborating, and remote for focused work.
Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We provide an atmosphere free from barriers to promote diversity, equity, and inclusion, and encourage equal opportunities for all employees. We’re seeking candidates with diverse experiences and provide accessible candidate experiences throughout the selection process. If you need accommodation, please contact us at accessibility@altusgroup.com or +1 888 692 7487.
We appreciate all applicants who take the time to apply to Altus Group. Please note that only those who are selected to move forward in the process will be contacted. Thank you.
About Altus Group
If you’re looking to advance your skills and career in data, advice, and technology for the rapidly growing global commercial real estate (CRE) market, there’s no better place than Altus Group. With 2,700+ employees worldwide, operating in 16 countries across 3 continents, Altus’ offer to our clients starts with you. Our work is purposeful. We work with the most influential CRE firms around the world providing you exposure to some of the most significant CRE and prop tech mandates, and importantly, shaping the modernization of our industry.
At Altus, we believe in:
* A high trust, high performance culture
* Maintaining lots of whitespace and room to make your mark
* Flexible work arrangements that empower you to deliver your greatest performance
This is why we offer boundless opportunities in a rapidly growing global business, mentorship from the best and brightest in the industry, free access to our Altus Intelligence Academy, and the chance to work with the best data sets, tools and technology in the industry. That’s the Altus experience.
We want to hear from you. We’re growing fast – come join us!
Are you being referred to one of our roles by a current Altus team member? If so, ask your connection at Altus Group about using our Employee Referral process!
Careers at Altus
Every day, Altus employees drive impact, innovate, and shape one of the biggest markets, committed to our mission of delivering the most impactful asset and fund-level intelligence. Our modernized work approach drives a high trust, high performance environment where you’ll be able to shine.
Altus Group is an equal opportunity employer committed to fostering an inclusive and accessible work environment and does not discriminate on the basis of any legally protected status or characteristic. Altus reasonably accommodates people with disabilities throughout the recruitment and selection process. Applicants are encouraged to make their needs known in advance if accommodation is required by contacting us at accessibility@altusgroup.com or 416-641-9500.
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