Team In Store
Store Gloucester Eastgate
Location Gloucester, Gloucestershire
Contract type Permanent
Position type Full Time
Salary £12.00 p/h (increasing to £12.60 p/h from 1st April)
Closing date: 29th April 2025
Apply now
Retail Quiz
Find out if you fit the role.
Take Your Marks
Could you make an impact at M&S? If you think the answer is yes, we've got a few questions to ask, so we (and you) can see if you've got what it takes to be a Customer Assistant in our fast-paced stores.
About The Role
This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.
Summary
Stylist
Working Pattern
Below is the working pattern for this vacancy.
Week 1
* Monday 07:30-15:30
* Tuesday 07:30-15:30
* Wednesday 07:30-15:30
* Thursday 07:30-15:30
* Saturday 07:30-15:30
Week 2
* Sunday 08:00-16:00
* Tuesday 10:00-18:00
* Wednesday 10:00-18:00
* Thursday 10:00-18:00
* Friday 10:00-18:00
Purpose
* To deliver a great shopping experience for customers, putting customers before tasks every time.
* Champion new ways of working within stores through an open mindset and positive attitude.
* Complete tasks and processes that deliver ‘best in town’ standards.
* Serve and sell across all channels brilliantly well.
* Be the voice of our customer to help us continually improve.
Key Accountabilities
* Dress and style mannequins to agreed standard each launch and throughout the season as required.
* Deliver seasonal Window implementation.
* Deliver ‘best in town’ standards through presentation standards, VM Principles, availability, and keeping the store clean and tidy.
* Work alongside C&H colleagues to ensure correct implementation of POS each season.
* Serve our customers efficiently and brilliantly well – on the shop floor and at service points.
* Skilled to utilise all digital tools and communication channels to do the job.
* Share customer and colleague feedback to help us do things better.
* Share knowledge and experience with colleagues to support others in building skill and confidence.
* Own their own learning & development and proactively access digital learning solutions.
* Know the daily sales targets, priorities, promotions & selling opportunities.
* Have great product knowledge to sell and recommend our products and services.
* Proactively engage with customers to understand their needs and make recommendations.
* Understand the store priorities and their part to play.
* Complete tasks with pace and in line with SOPs.
* Minimise cost and waste through good process practice.
* Follow safe and legal working practices.
Key Capabilities
* Understands how M&S operates, its strategy, future, and the role they play.
* Committed to delivering excellent work fast with great attention to detail.
* Open to and acts on feedback, asking for this regularly.
* Sets performance objectives for self in conjunction with line manager and in line with business plans.
* Takes accountability for planning and managing own work efficiently to ensure objectives are met.
* Is curious and asks questions to challenge the status quo.
* Effective at communicating their intentions to others; ensures communication is clear and simple.
* In control of their own reactions and considers how to share their perspective to create better reaction for the team.
* Copes well with change and work challenges and recovers quickly from its impact.
* Builds positive relationships by being a good listener and getting to know people by establishing a connection.
Technical Skills/ Experience
* Comprehensive Styling skills which can be applied across instore visual elements and windows.
* Strong knowledge of Visual Merchandising principles.
* Contributing to store sales and cost control.
* Work across the store to get things done right first time within timescales.
* Comprehensive knowledge of customer shopping channels.
* Good level of product knowledge and services across the store.
* Up to date knowledge of the commercial operation and brilliant basics.
* Good level of digital capability and use of digital tools and applications.
* Understand customer needs and spot selling opportunities.
* Adapting to change.
Key Relationships and Stakeholders
* Customers
* Colleagues
* Store Leadership
* BIG
Benefits
* Wellbeing hub: Access to resources to support your wellbeing, including a free virtual GP service.
* Giving back: Support your favourite charities by donating through your pay or even volunteering for them.
* Pay: Earn a competitive salary.
* Colleague discount: After completing your probation period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
* Time off: Competitive holiday entitlement with the potential to buy extra holiday days.
* Life assurance: Get cover for twice your salary up to age 70 (double with our Pension Plan).
* Workplace savings: We’ll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.
* My Choices: Save on everyday costs through discounts and offers and get access to great health benefits.
* Cycle to work: Bike/accessory hire with Cycle to Work and save on tax and national insurance.
* Smart tech: Buy the latest technology with interest-free financing directly from your salary.
* Family friendly policy: Industry-leading maternity, paternity, adoption and neo-natal policies, providing support and flexibility for you and your family.
How to Apply
Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.
* Send us your application: Fill in our short application form and hit submit.
* Online assessment: We’ll invite you to take part in an online assessment. This could be before or after your interview.
* In-person assessment centre: We’ll invite you to an in-person assessment centre or an interview. This process may differ depending on the role you’ve applied to.
* Decision: After we’ve decided, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.
Customer Assistant - Visual Merchandiser - Gloucester Eastgate
Team In Store
Store Gloucester Eastgate
Location Gloucester, Gloucestershire
Contract type Permanent
Position type Full Time
Salary £12.00 p/h (increasing to £12.60 p/h from 1st April)
Closing date: 29th April 2025
Reference: 94493
Apply now
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