The role involves maintaining the technology infrastructure, including installations, configuration, upgrades, and support of all client systems infrastructure on desktops and virtual Windows servers. It also includes supporting the Trust's electronic patient record system, EPIC, and providing technical guidance and support to colleagues to deliver seamless 1st, 2nd, and 3rd line support services.
* Support and assist Digital IT Support and End User Technology colleagues in planning, organising, and delivering high-quality end-user technologies consistent with healthcare industry standards and EPIC best practices.
* Provide technical expertise in the administration of supporting infrastructure and applications, including maintaining antivirus systems, VDI environments, hardware asset management, and mobile device management tools.
* Support the maintenance of the Trust's systems and applications in both on-premises and cloud-based environments.
* Advise and support Digital Support and End User Technology colleagues on capacity and availability management, recommending efficient and effective solutions.
* Lead on the installation, configuration, management, maintenance, and monitoring of all workspace devices, hardware, and software upgrades in line with Trust standards.
* Provide specialist technical advice on the security and confidentiality protection of the Trust’s PCs, mobile devices, and data against external and internal security breaches.
* Ensure the management, monitoring, and resolution of incidents, problems, and service requests in own areas in line with agreed timescales, processes, and procedures.
* Support and assist Digital Support and End User Technology colleagues in delivering seamless digital support services, covering 1st, 2nd, and 3rd line support with knowledge sharing at the core.
MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.
We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
For further details / informal visits contact: Name: Scott Willis Job title: Head of Support and Technology Email address: scott.willis@mft.nhs.uk Telephone number: 0161 701 2020
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