This is not your average "receptionist" post!
Here at The Gorgeous Clinic, we believe in fabulous. We're the #1 rated Medical Aesthetics Clinic on the Fylde Coast, and a large portion of that comes from the exceptional level of service we provide. Think The Ritz, Rolls Royce, High-end private Medical - this is what we aim to deliver every single client that enters our gorgeous period building.
We're a private medical clinic. Our building is beautifully scented, we always have peaceful music playing, and we maintain a very tranquil environment. This is a wonderful place to work for the right candidate.
This is an exceptional role for a hard-working individual wishing to join an incredible, supportive team and positive working environment.
You must:
* Be well organised
* Take pride in maintaining a flawless environment.
* Be computer, phone & email literate - we will teach you how the booking system works.
* Be a team player - we are a small, tightly knit wonderful team.
* Take responsibility for maintaining your spaces and creating a lovely atmosphere
* Be genuinely kind, caring, empathic and chatty with clients arriving and waiting for their appointments.
* Be able to maintain a high-end appearance & demeanor every day at work.
The role and progression
We are seeking an experienced, reliable, well spoken, well presented, extremely friendly and well-organized receptionist or care coordinator to operate within our flagship aesthetics clinic in Blackpool.
Daily tasks will include:
* Warmly greeting clients at the door
* Seating clients, going over paperwork
* Preparing drinks, such as Nespresso Coffee, Teas, Juices, Water.
* Keeping the downstairs area looking impeccable at all times (waiting room, vestibule, corridor & consultation space).
* Chatting with clients in a personable but professional and tasteful manner whilst they wait for their appointment.
* Loading and unloading the dishwasher (usually done once a day)
* Applying numbing cream to clients undergoing certain procedures, training of which will again be provided.
* Throwing bags in the bin as they fill (probably once a day)
* Keeping track of stock, making note when orders need to be placed
* Ordering stock
* Ensuring paperwork is completed, filed and well organised.
* Replying to Whatsapp, Facebook, Instagram, Phone Call and Emails as soon as they come in.
* Taking payments, either in cash or via the card machine. A DBS check will be performed before employment is offered.
* Taking clients to their treatment rooms
* Providing friendship to the clinicians, as we find it's important to support each other throughout the day.
* Maintaining a top-class appearance, as the face of the clinic.
* Ensuring music is playing
* Ensuring the bathroom remains stocked with toilet roll, soap, towels.
* Maintaining an effortless flow of clients and positive energy in the clinic through exceptional organisational and time management skills.
* Putting bags in the bins before the end of each day, if a bag has been filled.
* Taking the bins out through the gate on a Wednesday evening and back in on the Thursday/Friday morning.
* Keep the staff phone on you - all the team have access to the business WhatsApp to keep an eye on clients and any issues that may need urgent attention.
* Check emails once a day on off-days and respond to incoming enquiries.
* Taking the yellow clinical waste bin through the gate once a month for collection.
After some time at the clinic, we would train you in:
* Carrying out a pre-consultation with a client, taking relevant clinical notes prior to the clinician arriving if the clinic is running behind.
* Checking over medical history, before the clinician looks, looking for obvious contraindications to certain treatments.
This is a role where acting as a confident, authentically friendly, chatty and warm host/hostess is as important as your administrative and organisational abilities. We require someone with very flexible availability. We are currently temporarily open with the following hours:
* Monday 10am-2pm
* Tuesday 10am-8pm
* Wednesday 10am-8pm
* Thursday: Closed for renovations
* Friday 10am-2pm
* Saturday 10am-2pm
* Sunday Closed
We would prefer the full 5 on a flexible basis, but if that's an issue please let us know - ultimately finding the right candidate is what we need.
Our vision, values and plans
We pride ourselves on being an advanced medical aesthetics practice producing natural, fresh results. We do not do ‘trout pouts’, ‘hamster cheeks’ nor ‘Barbie Doll’ or ‘Kimmy K’ packages. We would kindly ask that your facade reflect these company values.
Our patients include those with significant public exposure, and influential individuals with a high net worth, and you must be comfortable in working with these patients to a truly exceptionally high standard. Class, quality of service and discretion is paramount.
Our motto is ‘natural but noticeable’ - we only compete on quality, and will never compete with salons on price. The same is to be said about our service, our goal is to offer the best, and our staff get a sense of achievement knowing they've achieved their best each day and made a difference to someone’s life.
Who we are looking for
Reporting to the Clinical Director, you will be a disarming, warm, friendly, classy, well-presented, glamorous and experienced receptionist or similar, ideally from an aesthetics, salon, medical or hospitality background.
You will be managing medically confidential patient records and working with patients undergoing a transformational journey. In some cases, you will be working with patients who have had significant cosmetic damage to their faces either by medical procedure or ‘botched’ work elsewhere; you must be someone who can act with the most impeccable level of sensitivity, discretion and professionalism at all times.
You will receive full training, and a mixture of either free or cost-price aesthetics treatments depending on the procedure, if you wish. You're the first face our potential clients see, and we want to make sure you look and feel your absolute best! Our clinic is building confidence, not selling treatments. It's important our team reflect the energy we are instilling within our clients: confidence, positivity and high self-esteem.
Specifications
Essential:
* Experience of reception and/or hosting
* Computer literacy, an understanding of how to navigate social media and emails
* Organisational skills and the ability to keep on top of both digital filing systems and their paper backups
* Working knowledge of Excel/Google Sheets and Word/Google Docs
* Be well presented, professional and willing to embody and uphold our values and vision.
* A desire to belong to part of a team and family - this more than just a 9-5 job.
* Be comfortable managing a reception, security of the building and working alone at times.
* Balancing multiple tasks.
Advantageous:
* Experience of the ‘Fresha’ booking system
* Able to work flexibly into the evening up to 20:00 Tuesday/Wednesday (most but not all)
* Attitude is more important than anything; having a good sense of humour, work ethic and a mutually flexible approach will always set you above other candidates with more experience.
Other:
* It would be helpful if you were willing to rarely - and with plenty of notice - help to staff a stand at events/fairs etc and promote the brand on a paid basis.
* Our clinics are open from 10am - 8pm Monday - Saturday, we would be providing you with shifts within this time period.
* The role will be on a contracted, self-employed basis at a fixed hourly rate.
* You will be required to sign a non-disclosure agreement and a non-competition agreement. These are both regrettably not negotiable.
Bonus points if you can include a headshot within your CV!
Job Type: Part-time
Pay: £12.50 per hour
Expected hours: 12 – 32 per week
Benefits:
* Employee discount
* Flexitime
* Free parking
* Referral programme
Schedule:
* Day shift
* Monday to Friday
* Weekend availability
Work Location: In person
Reference ID: REC001
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