Marketplace Executive - 12 Month Fixed Term Contract
17 December 2024
We have an exciting opportunity for a Marketplace Executive to join our team on a 12 month Fixed Term Contract working 30 hours a week (Monday – Friday 6 hours per day).
As a Marketplace Executive, you will help develop the Nisbets Clearance channel through eBay while supporting the team with other Marketplaces (i.e., Amazon & Mercateo). This is a great opportunity for someone with a background in customer service with order management and ideally stakeholder management to gain insight into driving sales in a different way.
The ideal person for this role will enjoy working with data, analyzing it, and providing information to help performance standards and ensure targets are on track to be achieved. They will be confident in delivering great customer service and must also be confident in dealing with customers in writing generally over email and message.
We are able to offer hybrid working on a basis of 3 days in our Avonmouth office and 2 days at home (after a period of training).
Key Accountabilities
* Manage day-to-day tasks such as new product listings, overseeing orders, and customer service.
* Ensure that all product data and pricing are correctly represented within this channel.
* Deliver the expected level of customer experience and strive for the highest performance standards (feedback ratings, low defect rates, seller ratings).
* Analyze and interpret performance data, sharing insights and recommendations with the Manager to assist with achieving the agreed KPI targets.
* Manage key stakeholder relationships within the business.
* Support the team when needed by placing and amending Amazon/Mercateo orders.
Qualifications, Skills, Experience & Technical Capabilities
* Customer order management, ideally from online transactional platforms.
* Stakeholder management and cross-functional working skills.
* Data analysis and interpretation skills.
* Commercial awareness of team, department & business requirements.
Core Skills (Defined by Leadership Level)
* Teamwork
* Communication
* Coaching style
* Drive for results
Benefits
* Competitive base salary with an annual performance-related bonus.
* 25 days holiday plus your Birthday off!
* The option to earn 4 additional days holiday or a cash bonus based on your attendance.
* Holiday Buying scheme options.
* Company Sick Pay.
* Access to discounts and cashback across hundreds of retailers via our platform called The Kitchen.
* Huge discounts on our full range of products.
* Ongoing training and support through our learning management system, which houses a broad range of courses and content, with the chance to also take industry-recognized qualifications.
* Life Assurance.
* Access to a confidential Employee Assistance Programme with Health Assured offering 24/7 advice and guidance.
About Us
Nisbets is committed to providing equality of opportunity for all colleagues. We aim to ensure our workplaces are free from discrimination and that not only colleagues but also our potential future colleagues are treated fairly and with dignity and respect. Therefore, please inform us of any reasonable adjustments that we may need to make to the application or interview process.
Here at Nisbets, we aim high and we dream big. From a one-man operation in 1983 to the UK’s market leader today – it’s always been our determination to hit whatever goal we set ourselves, no matter how big. And we’ve done it time and time again.
We’re looking for experts: passionate, forward thinkers who obsess about our customers as much as we do. We need strivers, trailblazers, and problem solvers who are as determined to grow, develop, and succeed as we are.
We’re determined to take the next step. But we need your help to do it. It’s all about you.
If you’re looking for a forward-thinking business on which to leave your mark, where your work is valued, where you’ll test your skills and then develop them further than you thought you could - Nisbets is for you.
You’ll be pushing the boundaries with us, day in and day out. You’ll work in a fast-paced, ever-changing environment. You’ll collaborate with a wide range of other experts around the business, bringing big ideas to life and playing a leading role in taking our journey to the next level.
We are a business with heart. From the small indie diner to the Michelin-star restaurant, Nisbets delivers the equipment they need to excel. If you join our team, you’ll be working in a family-owned business that isn’t afraid to let you grow, understands the value of innovation, and puts our impact on the environment, our commitment to ethical trading, and our determination to be a fully transparent business at the forefront of all we do.
Ready to take the next step with us? Apply today.
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