Summary
Operational In-House Services, Transport & Vehicle Maintenance, are looking to recruit an Advanced Apprentice who is committed and motivated to complete the 21 month programme.
Wage
£14,133.60 to £22,857.12, depending on your age
National Minimum Wage
National Minimum Wage for age + 3% £14,604 for 16-17 years £23,615 for over 21 years
Training course
Business administrator (level 3)
Hours
Monday- Friday 8.00am- 4.00pm.
36 hours a week
Start date
Monday 2 June 2025
Duration
1 year 9 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
Your duties will include;
* Providing general administrative support such as photocopying, filing, emailing, completion of documentation, responding to routine correspondence
* Maintaining manual and computerised records and/or management information systems
* Assisting in producing journals/invoices and fleet job cards for charges relating to service areas and customers
* Taking minutes/notes at meetings and circulating to attendees
* Sorting and distributing internal and external mail and the distribution of vehicle keys
* Assisting with Insurance Claim Handling
* Providing routine clerical support in relation to the production and distribution of work. Post holder will be trained in the use of all computer systems, such as Fleet Management database, Agresso, FuelTek etc.
* Answering telephone calls from both internal services and customers
Where you’ll work
Hawthorne Road Depot
Hawthorne Road
Bootle
Merseyside
L20 9PR
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
SOUTHPORT EDUCATION GROUP
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
* Qualification - Level 3 Business Administrator
* The training will be delivered at the workplace
Requirements
Essential qualifications
GCSE or equivalent in:
* Mathematics (grade (4-9)(C-A*))
GCSE in:
* English (grade (4-9)(C-A*))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Administrative skills
* Number skills
* Team working
* Initiative
* Patience
Other requirements
This post will be based at Hawthorne Road Depot, Bootle L20 9PR