Community Engagement Officer Cyfle Cymru, Out of Work Peer Mentoring Service Job Description Role Community Engagement Officer Service Cyfle Cymru, Out of Work Peer Mentoring Service Location: Carmarthenshire Barod Base 1-3 Vaughan Street, Llanelli, SA15 3TY Hours: 37 hours per week Salary: Fixed point of £25,992 per annum Reports to: Lead Peer Mentor Team Members Reporting to Job Holder: None Contract: Fixed term until 31 st March 2025 The Service Cyfle Cymru is a Peer Mentoring project which helps people develop confidence to make positive life changes, and provides support to access training, education, volunteering and employment. Our peer mentors draw on their own lived experience to support people affected by substance misuse and/or mental health conditions. Cyfle Cymru will support people aged 16 to 24 (Not in education, employment or training) and those 25 that are economically inactive or long term unemployed. Role Purpose Sourcing eligible participants by networking with potential referrers/ agencies ensuring adequate eligibility evidence Raising awareness of the service through presentations, attending appropriate meetings and events Ensuring the registration outcomes are delivered on target Record all activities accurately including client registration forms and outcome monitoring forms required of the scheme. Refer participants to other services within the partnership, and other external agencies as appropriate. Provide excellent customer service, identify the needs of internal and external customers and strive to deliver a prompt, effective and personalised service. Promote training opportunities, group activities and volunteering events that are available to the client group Ensuring action plans are completed on registration Work alongside the Peer Mentors in delivering the projects goals and objectives To support the Project Manager in raising awareness of the service Main Duties and Responsibilities Responsibilities: Take action to ensure deadlines and outcomes are achieved. Assess candidates for suitability of the Cyfle Cymru Peer Mentoring service. Work with the Peer Mentors and Employment liaison officer to discuss training and employment opportunities for participants to a gain a positive outcome. This will include goal setting, develop activities and on-going placements. Monitor and act on customer feedback, picking cues regarding customer satisfaction. Time management – Establish priorities and develop clear and logical plans to achieve goals Utilise any other tools and techniques such as brief interventions and Adult Directions in assisting participants achieve their goals and objectives for the Peer Mentoring Scheme. Record all activities accurately and in compliance with both organisational and Welsh Government regulations. This would include client registration forms, sessions records and any other outcome monitoring required of the Scheme. Competent to complete all tasks online via on a database system, and able to upload evidence Client Work: To communicate skilfully and sensitively with highly complex and sensitive information, taking into account sensory and cultural barriers to communication. To provide additional advice to aid recovery of Substance misuse and/or Mental health. To provide one to one support to clients within the registration process. To be able to demonstrate enthusiasm for development and progressions of the client group by providing details action plans that can be supported by the Peer Mentor. To refer clients to other services within the partnership, and other external agencies as appropriate. The ability to prioritise and organise own workload To be accountable for own decisions and actions in consultation with supervision. To undertake clinical administrative tasks and reports relating to mentoring project when necessary. To provide feedback to referrers when appropriate Maintaining up to date knowledge of the client groups and activities available on the service Policy and service development: To adhere to agreed Health and Safety and Security procedures/policies. To adhered to Safeguarding policies and to ensure this is recorded effectively. To identify and contribute towards any aspects of the peer mentoring service where improvement can be made and to advise service and managers accordingly. Professional: To participate in the continuous learning within the Cyfle Cymru academy and Adferiad appraisal process. To operate within and observe partnership policies and procedures as amended and updated. To make regular use of supervision. To be responsible for working within own level of competence. To undertake internal and external training as appropriate, and as required as part of Continuous Professional Development. To develop and maintain professional working relationships with external agencies. Person Specification Ideally all these requirements must be met by the candidate on appointment. However, in certain circumstances a candidate may be appointed who does not meet a particular requirement. This is providing that the shortfall can be made good in a reasonable time, and the candidate brings other skills, knowledge or experience which are valuable to the role and the Organisation. Essential Desirable Qualifications and training Educated to A level or equivalent qualification and experience The ability to speak both Welsh and English An understanding of substance misuse and/or Mental Health Role-related knowledge, experience and skills Experience of working within a performance managed project Experience of working to target Experience of networking with other agencies Experience of promoting a service delivery Experience of working in community-based services Good communication and interpersonal skills To have the ability to communicate effectively with adult/ young people substance misusers/Mental Health to encourage positive engagement Ability to initiate and maintain effective communication and working relationships with a relevant range of people and agencies with good customer service. An ability to work in partnership with other practitioners to deliver effective interventions and support for adult substance misusers Be able to work to independently and as part of a team Time management Have good ICT skills and experience in the use of computers to input and upload data Awareness of the issues of confidentiality arising when working with adults and substance misuse Knowledge of the local area to build effective networks Knowledge of child protection and working practice to safeguard vulnerable people Full driving licence and full access to a vehicle for work purposes Be prepared to undergo a DBS check Experience of multi-agency work Personal experience of substance misuse issues and/or mental health conditions Experience of working with individuals who have/had substance misuse issues or Mental Health issues An understanding of other key professionals, and how to contact them for consultation or referral The capacity to support young adults or parents/careers in implementing a range of strategies to enable them to achieve their potential Knowledge of safe working practice appropriate to the work Welsh language skills