Field Service Engineer (Boston, MA) - Remote in Cambridge, Massachusetts
Be part of something altogether life-changing!
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
The Field Service Engineer for Cytiva is responsible for supporting revenue growth by identifying and submitting qualified leads, while maintaining relationships and representing Cytiva at customer sites. The FSE will perform work on customer instruments while following all EHS & Quality procedures. This position requires flying and/or driving travel, which may potentially include up to 50% overnight stays. Travel will primarily be domestic but may occasionally be international. Must have a valid driver’s license with an acceptable driving record.
What you will do:
1. Perform installation, qualification, routine maintenance, and repairs of instruments at customer sites.
2. Responsible for administrative tasks of scheduling service, completing documentation, and maintaining inventory.
3. Engage as part of a wider customer-facing team including but not limited to Customer Care, Service Sales, and Account Managers.
Who you are:
1. Background in Biomedical, Mechanical, or Electrical Engineering, Automation, Electronics, or any related STEM experience. This can come from a Bachelor's degree, Associate’s degree, military experience, or an equivalent technical education or professional experience.
2. Working knowledge of calibrated tools, hand tools, and power tools.
3. Outstanding communication skills (verbal & written) and ability to provide an exceptional internal or external customer experience.
Travel, Motor Vehicle Record & Physical/Environment Requirements:
This position requires flying and/or driving travel, which may potentially include up to 10% overnight stays. Must have a valid driver’s license with an acceptable driving record.
Ability to regularly lift, move, slide, raise and/or place up to 50lbs. Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms.
It would be a plus if you also possess previous experience in:
1. Working experience in an environment that follows GxP guidelines.
2. Strong IT skills relating to Networking and Automation.
3. Working knowledge of electronics and electricity.
At Cytiva we believe in designing a better, more sustainable workforce. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team.
The salary range for this role is $67,000-$73,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This job is also eligible for bonus/incentive pay.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
For more information, visit www.danaher.com.
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