Location: Cheltenham, UK (On-site) Benefits: 27 days holiday plus Wellbeing day, Private Medical Insurance, Bonus scheme, Sharescheme, Enhanced pension plan, Life assurance, Discount scheme. Role Overview The Customer Service Export Coordinator will prepare and process paperwork for international shipments, including despatch notes, commercial invoices and other documents required to facilitate timely and accurate despatch of customer shipments. The successful candidate will work with other departments to ensure timely despatch of orders and supporting clearance of import and of returned goods, and preparation/submission of all compliance returns. Your Objectives And Responsibilities Will Focus On… Working in line with Company processes and in accordance with current legislation Maintaining direct links to Finance for Intrastat and VAT reporting, and ensuring that the business confirms to HMRC rules for the exporting of goods Collaborating with other departments to facilitate any specific requirements for exporting goods to new markets Liaising with Operating Companies with regards to the despatch of regular frequency shipments as well as 3 rd party shipments direct to customers Preparing shipping and customs documentation in compliance with legal obligations and ensuring completion and correct prior to despatch Checking customs documentation for correct export declarations and ensuring records are accurate and up to date Responding to queries from both internal and external customers regarding shipments, orders and compliance Your Previous Experience Is Likely To Include…. Preparation of compliant shipping paperwork Working within a busy environment Working knowledge of export procedures and documentation Awareness of Incoterms and trade terms Familiarity with local software Basic working knowledge of VAT rules for export of goods To be successful in this role you will… Demonstrate Company Core Values at all times Be able to follow procedures and work independently Demonstrate excellent attention to detail, communication and customer service Be able to manage and reprioritise workload to meet departmental requirements Possess excellent interpersonal skills while communicating with all levels internally and externally The Steam Thermal Solutions business is one of three businesses within Spirax Group. Spirax Sarco and Gestra, are our two brands that form Steam Thermal Solutions and are global leaders in the supply of engineered solutions for the design, provision and maintenance of efficient industrial and commercial steam systems. Steam Thermal Solutions has global coverage across 67 operating units (called OpCos), organised into four Divisions: EMEA, APAC, Americas, Gestra. Spirax Group is a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies. Our Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 165 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones Our Purpose, supported by our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included. Benefits You will receive a competitive salary (and a discretionary bonus), flexible working and excellent benefits including 27 days holiday allowance (before bank holidays), 3 days’ paid volunteering leave, comprehensive private healthcare, enhanced pension plan, life assurance, optional participation in a Share Ownership Plan, free onsite parking, flexible benefits, and access to a personal discounts’ portal. We also offer a range of additional support and benefits through our Everyone is Included Group Inclusion Plan, detailed below. Everyone is Included at Spirax Group We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique. We want everyone to be able to make their difference here, so we will always consider requests for flexible working. We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include gender-neutral parental leave, 15 days of extra paid caregiver leave, paid time off and support for anyone experiencing pregnancy loss or domestic abuse, menopause-friendly workplace principles and more. Learn more at https://www.spiraxgroup.com/en/life-at-spirax/our-inclusive-group/our-inclusion-commitments. We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form or notify our recruitment partners.