We are working closely alongside a Local Authority in Liverpool to assist with the appointment of a Customer Service Advisor on a 3-month contract, highly likely to be extended at the client's discretion. Please apply with your CV for immediate consideration.
Rate of Pay: £12.31 - £15.50 per hour
Responsibilities:
* To own individual enquiries, complaints, and customer requests.
* To work flexibly across the hours of the Careline Service.
* To contribute to the process of continually improving customer access to quality, cost-effective services.
* To promote a positive image of Careline and Liverpool City Council, working as part of an integrated team.
* To assist with delivering the Council's commitment to Best Value and customer service.
* To be fully proficient in all aspects of those services delivered through the Careline Service (full training will be given).
Qualifications:
* Must have a current BPSS certification that will cover the duration of the placement.
* Experience of answering enquiries relating to CTAX billing and recovery.
* Experience of using Revenue systems such as NEC Northgate.
Please note:
* You should be available to work immediately or at short notice.
* You should have the right to work in the U.K.
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and are an equal opportunity employer. Unless otherwise stated, all of our roles are temporary, though opening assignments can be and often are extended by clients on a longer-term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. In case the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
#RQ1374659
Required Skills:
Discretion, Pay Enquiries, LTD, Customer Service, Business Training
#J-18808-Ljbffr